Remote Gaming Customer Care Specialist

Gameloft; États-Unis; À distance; USD 40 000 - 52 000; Plein temps

Avantages offerts par ce poste

Remote work

Competitive salary

Paid vacation

Sick days

Medical insurance

Parental leave

Learning platform

Employee referral program

Equipment provided

Résumé du poste

Gameloft is seeking a Customer Care Agent to support Disney Dreamlight Valley players remotely in the United States. You will handle tickets, provide timely resolutions, and document cases to ensure high-quality service.

Fluency in English and Ukrainian is required, with strong communication and prioritization skills. You will collaborate with the Customer Care team to escalate complex issues and continuously improve support processes. This role offers remote work and opportunities for growth.

Qualifications

• Fluent English (written and spoken)
• Ukrainian proficiency
• Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them)
• Ability to manage workload and work under pressure

Responsabilités

• Handle customer requests via tickets, with potential phone support in English
• Investigate and resolve issues using internal tools and knowledge bases
• Track, document, and follow up on cases until full resolution
• Escalate complex or technical cases to relevant teams when needed
• Identify recurring issues and contribute to improving support processes and templates

Connaissances

Fluent English

Ukrainian proficiency

MS Office

CRM/ticketing tools

Outils

MS Office

CRM/ticketing tools

Description du poste

Gameloft is seeking a Customer Care Agent to support Disney Dreamlight Valley players remotely in the United States. You will handle tickets, provide timely resolutions, and document cases to ensure high-quality service.

Fluency in English and Ukrainian is required, with strong communication and prioritization skills. You will collaborate with the Customer Care team to escalate complex issues and continuously improve support processes. This role offers remote work and opportunities for growth.