Remote Bilingual French Customer Support Specialist

MCI; Louisiana; Remote; USD 21,000 - 30,000; Full time

Job summary

MCI is seeking a motivated French-speaking Customer Service Representative to join our remote team. You will support French-speaking customers across phone, email and chat, act as the first point of contact, resolve inquiries, and ensure a positive customer experience.

Ideal candidates are fluent in French and English, have prior customer service experience in a fast-paced environment, and are comfortable using CRM systems.

Qualifications

• French and English fluency essential.
• Experience in customer service or call center preferred (BPO).
• Strong verbal and written communication skills.
• Ability to handle high volumes of customer interactions while maintaining quality service.

Responsibilities

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.
• Handle customer inquiries, complaints, and requests in a professional and timely manner.
• Accurately capture and update customer information in internal systems and CRM platforms.
• Troubleshoot and resolve customer issues while maintaining high service standards.
• Escalate complex issues to appropriate internal teams when necessary.
• Maintain detailed and accurate records of all customer interactions.
• Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.
• Follow company policies, procedures, and compliance guidelines.
• Collaborate with team members and other departments to ensure seamless customer support.

Skills

French language (fluent)

English language (fluent)

Customer service

Communication skills

High-volume support

CRM software

Problem solving

Education

High School Diploma/GED

Tools

CRM systems

Job description

MCI is seeking a motivated French-speaking Customer Service Representative to join our remote team. You will support French-speaking customers across phone, email and chat, act as the first point of contact, resolve inquiries, and ensure a positive customer experience.

Ideal candidates are fluent in French and English, have prior customer service experience in a fast-paced environment, and are comfortable using CRM systems.