Remote Bilingual Data Breach Support Agent

MCI; Kentucky; On-site; Part time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Job summary

MCI Careers is looking for bilingual agents to work remotely as Data Breach Agents, handling customer communication during data breach events. This is a temporary position with shifts ranging from 8 AM to 10 PM on weekdays and 10 AM to 7 PM on weekends. Ideal candidates should be fluent in English and Spanish, possess excellent communication skills, and maintain a customer-focused approach. MCI offers competitive compensation and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Fluent in both English and Spanish.
• Excellent organizational, written, and oral communication skills.
• Highly reliable with the ability to maintain regular attendance.

Responsibilities

• Assist customers with service inquiries.
• Learn common requests and solutions.
• Utilize service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

Skills

Fluency in English and Spanish

Excellent organizational skills

Communication skills

Typing speed 20+ words per minute

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

MCI Careers is looking for bilingual agents to work remotely as Data Breach Agents, handling customer communication during data breach events. This is a temporary position with shifts ranging from 8 AM to 10 PM on weekdays and 10 AM to 7 PM on weekends. Ideal candidates should be fluent in English and Spanish, possess excellent communication skills, and maintain a customer-focused approach. MCI offers competitive compensation and opportunities for career growth.