Remote Bilingual CX Specialist

Midco; Bismarck (ND); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid training

Medical, dental, and vision benefits

PTO and free Midco internet and TV

Job summary

Midco is seeking a Customer Experience Specialist to work from home, assisting customers with internet, billing, and cable inquiries. Bilingual Spanish skills are advantageous. Candidates must live within a 60-mile radius of Bismarck and be available for various shifts. The company offers extensive training and an excellent benefits package.

The ideal candidate has strong communication skills and a commitment to customer satisfaction while managing calls in a fast-paced environment. Candidates will benefit from a full-time position with all necessary equipment provided.

Qualifications

• Experience in a service or support role is essential.
• Ability to actively listen and respond thoughtfully.
• Demonstrate empathy and patience with customers.

Responsibilities

• Provide solutions for product, service, and billing inquiries.
• Manage high-volume inbound and outbound calls efficiently.
• Document customer interactions accurately.

Skills

Customer-focused mindset

Strong communication skills

Basic typing and computer skills

Education

High school diploma or equivalent (GED)

Job description

Midco is seeking a Customer Experience Specialist to work from home, assisting customers with internet, billing, and cable inquiries. Bilingual Spanish skills are advantageous. Candidates must live within a 60-mile radius of Bismarck and be available for various shifts. The company offers extensive training and an excellent benefits package.

The ideal candidate has strong communication skills and a commitment to customer satisfaction while managing calls in a fast-paced environment. Candidates will benefit from a full-time position with all necessary equipment provided.