Tax Season Customer Support Agent Remote Southeast U.S.

RHODES FINANCIAL SERVICES LLC; North Carolina; Remote; USD 19,000 - 28,000; Full time

Job summary

TaxSlayer is seeking enthusiastic and customer-focused Seasonal Customer Support Representatives to join our remote team for the 2026/2027 tax season. As a Seasonal Customer Support Representative, you’ll be the voice of TaxSlayer, helping customers navigate their tax filing experience with confidence and ease from a home-based setting during our peak season.

This temporary role offers paid training, prompt responses via phone, email, or chat, and an opportunity to gain tax software knowledge

Qualifications

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Maintain accurate customer records in the support system.
• Collaborate with team members to meet customer needs.
• Meet performance goals for response time, satisfaction, and quality.
• Follow company policies, including privacy and data protection.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Maintain accurate customer records in the support system.
• Collaborate with team members to meet customer needs.
• Meet performance goals for response time, satisfaction, and quality.
• Follow company policies, including privacy and data protection.

Skills

Customer support

Bilingual

Tax software familiarity

Remote work

Education

High school diploma or equivalent

Tools

CRM software

Job description

Now Hiring: Seasonal Customer Support Representatives (Remote) Work from Home | Starting Pay: $17.00/hr. | Paid Training

At TaxSlayer, we're more than just a tax software development company; we’re empowering individuals and small businesses to plan for and file their tax returns online with confidence and ease. As a leading innovator in tax prep software, TaxSlayer, LLC, has been revolutionizing the way people file their taxes since 1965. Our user-friendly platform offers an intuitive interface that guides customers through the tax-filing process step by step, ensuring accuracy and maximum refunds.

TaxSlayer is headquartered in Augusta, GA with a satellite office in Charlotte, NC. TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support agents. Our employees are among the brightest, most talented group of innovators who work collaboratively to improve our products and exceed customer expectations season after season.

TaxSlayer Pro is seeking enthusiastic and customer-focused individuals to join our remote team for the 2026/2027 tax season. As a Seasonal Customer Support Representative , you’ll be the voice of TaxSlayer, helping customers navigate their tax filing experience with confidence and ease. This is a temporary, work-from-home opportunity during our peak season.

• Respond promptly and professionally to customer inquiries via phone, email, or chat


• Troubleshoot and resolve customer issues, escalating when necessary


• Maintain accurate customer records in the support system


• Collaborate with team members to meet customer needs


• Meet performance goals for response time, satisfaction, and quality


• Follow company policies, including privacy and data protection

Bonus Skills?

• Experienced tax professionals


• Desktop computer tech support specialists


• Bilingual (English/Spanish)

• High school diploma or equivalent; Previous customer support or related experience


• Comfortable using customer support software and systems


• Flexible availability, including evenings, weekends, and holidays


• Bilingual proficiency in English and Spanish is a plus

As a federal contractor, TaxSlayer may be subject to government requirements. We celebrate diversity and are committed to creating an inclusive environment for all employees.