Remote Bilingual Customer Success Agent (Spanish/English)

Scholastic; Florida; Remote; USD 23,000 - 32,000; Full time

Job summary

Scholastic Book Fairs is seeking a Customer Success Agent for a fully remote role based in Florida. The position offers $20 per hour, Monday–Friday 9:00 a.m. to 5:30 p.m. EST, and is listed as a full-time regular seasonal role.

You will respond to inquiries via phone and email, support various programs, resolve issues, document interactions, and collaborate with sales and cross-functional teams to deliver excellent customer experiences.

Qualifications

• High school diploma or GED required.
• Minimum of two (2) years of customer service, call center, or related business experience required.
• Proficient in Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Must have a private or semi-private home office workspace that is free from distractions and excessive background noise.
• Reliable high-speed internet service with minimum speeds of 100 Mbps download and 50 Mbps upload required.
• Experience with Salesforce or similar CRM systems preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels in a timely, professional, and courteous manner.
• Support customers across a variety of programs and services, including restocks, financial form assistance, point-of-sale troubleshooting, catalog orders, and related inquiries.
• Investigate and resolve customer concerns by identifying root causes, determining appropriate solutions, expediting corrections or adjustments, and following through to ensure complete resolution.
• Escalate complex issues as needed while maintaining ownership of the customer experience.
• Provide support for operations and distribution-related inquiries when required.
• Assist with business initiatives and special projects during non-peak periods, including reconfirmations, program conversions, Scholastic Dollars redemption, collections support, school closure documentation, Fair Order reviews, and inventory right-sizing efforts.
• Maintain a thorough understanding of company products, programs, processes, and policies to effectively support customers and recommend appropriate solutions.
• Accurately document customer interactions and ensure compliance with established policies, procedures, and service standards.
• Build and maintain strong partnerships with sales teams and cross-functional departments to support customer satisfaction and business goals.
• Meet performance expectations related to productivity, schedule adherence, customer satisfaction, and service levels.
• Participate in training programs, team meetings, and ongoing development opportunities.
• Demonstrate and support Scholastic's mission, values, and commitment to customer success.
• Maintain regular and reliable attendance and be available to work overtime or adjusted schedules when business needs require.

Skills

Verbal communication

Written communication

Problem-solving

Time management

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Salesforce

Job description

Scholastic Book Fairs is seeking a Customer Success Agent for a fully remote role based in Florida. The position offers $20 per hour, Monday–Friday 9:00 a.m. to 5:30 p.m. EST, and is listed as a full-time regular seasonal role.

You will respond to inquiries via phone and email, support various programs, resolve issues, document interactions, and collaborate with sales and cross-functional teams to deliver excellent customer experiences.