Remote Bilingual Customer Success Advocate

Healthmark Group; Idaho; Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Health insurance

Life insurance

Paid time off

Paid training

Vision insurance

Work from home

Job summary

HealthMark is hiring for a remote call center support role focusing on disability and FMLA paperwork. You will assist clients and requestors, provide detailed information, and maintain precise notes in Med-Release while delivering timely responses.

Ideal candidates communicate clearly in English and Spanish, handle high volume inquiries, and maintain professionalism with clients and colleagues. Remote work, strong internet, and quiet workspace are required.

Qualifications

• Excellent communication skills, strong analytical and problem-solving skills.
• 1+ year of call center experience.
• Ability to multi-task, prioritize duties, and have strong time management skills.
• Willingness to learn.
• 50 WPM.
• Proficient computer skills with software applications such as Microsoft Office
• Maintain a positive, empathetic, and professional attitude toward customers always
• Previous Medical Industry Experience preferred but not required.

Responsibilities

• Assist clients, patients, and requestors with the status of requests for disability and FMLA paperwork.
• Provide detailed information to clients, patients, and requestors.
• Ensure notes are accurate and detailed. All actions require a note in Med-Release.
• Respond to a high volume of calls and emails regarding Disability and FMLA paperwork.
• Provide excellent customer service promptly with accurate information.
• Communicate with customers through various channels.
• Build strong value-based relationships with customers.
• Ensure customer satisfaction is a primary goal.
• Follow procedures, guidelines, and policies.
• Data entry and other duties as assigned.
• Fax and/or email records securely to requestors.
• Monitor the FMLA email to keep it up to date.
• Meet daily goals.

Skills

Communication skills

Analytical thinking

Problem solving

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

HealthMark is hiring for a remote call center support role focusing on disability and FMLA paperwork. You will assist clients and requestors, provide detailed information, and maintain precise notes in Med-Release while delivering timely responses.

Ideal candidates communicate clearly in English and Spanish, handle high volume inquiries, and maintain professionalism with clients and colleagues. Remote work, strong internet, and quiet workspace are required.