Remote Bilingual Customer Service Specialist (EN/ES)

HealthMark Group; Oregon; Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Paid training

Vision insurance

Work from home

Job summary

HealthMark Group is seeking a Bilingual-Customer Service Specialist for a remote role focused on disability and FMLA paperwork. You will assist clients, patients, and requestors with status updates and ensure detailed, accurate notes in Med-Release.

Requirements include excellent written and verbal communication in English and Spanish, 1+ year in a call center, strong time management, 50 WPM, and proficiency with Microsoft Office.

Qualifications

• 1+ year of call center experience.
• Excellent communication skills in written and verbal English and Spanish.
• Ability to multi-task and manage time effectively.
• 50 WPM typing speed.
• Proficient with Microsoft Office.
• High school diploma or GED required.

Responsibilities

• Assist clients, patients, and requestors with the status of requests for disability and FMLA paperwork.
• Provide detailed information to clients, patients, and requestors.
• Ensure notes are accurate and detailed in Med-Release.
• Respond promptly to a high volume of calls and emails regarding Disability and FMLA paperwork.
• Provide excellent customer service promptly with accurate information.
• Communicate effectively with customers through various channels.
• Build value-based relationships with customers.
• Meet daily goals.
• Data entry and other duties as assigned.
• Fax and/or email records securely to requestors.
• Monitor the FMLA email to stay up to date.

Skills

Bilingual English/Spanish

Call center experience

Excellent communication

Time management

Typing 50 WPM

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

HealthMark Group is seeking a Bilingual-Customer Service Specialist for a remote role focused on disability and FMLA paperwork. You will assist clients, patients, and requestors with status updates and ensure detailed, accurate notes in Med-Release.

Requirements include excellent written and verbal communication in English and Spanish, 1+ year in a call center, strong time management, 50 WPM, and proficiency with Microsoft Office.