Remote Bilingual Customer Service Specialist - FMLA

Healthmark Medical; United States; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Paid training

Vision insurance

Work from home

Job summary

HealthMark is hiring a Bilingual-Customer Service Specialist - FMLA for a remote position in the United States. The role requires strong written and verbal communication, the ability to handle disability and FMLA paperwork inquiries, and timely, accurate responses to customers.

The candidate should be fluent in English and Spanish, have at least 1 year of call center experience, and be comfortable working remotely with reliable internet and a quiet space.

Qualifications

• Excellent written and verbal communication skills.
• 1+ year of call center experience.
• Ability to multi-task, prioritize duties, and manage time effectively.
• Typing speed of 50 WPM or higher.
• Proficient in Microsoft Office applications.
• Maintain a positive, empathetic, and professional attitude toward customers.

Responsibilities

• Assist clients, patients, and requestors with the status of disability and FMLA paperwork.
• Provide detailed and accurate information to clients, patients, and requestors.
• Ensure notes are accurate and documented in Med-Release.
• Respond promptly to a high volume of calls and emails regarding Disability and FMLA paperwork.
• Deliver excellent customer service with concise information across channels.
• Maintain daily goal performance and protect patient privacy per HIPAA policies.

Skills

Customer service

Communication

Time management

Multitasking

Typing 50 WPM

MS Office

Problem solving

Empathy

Education

High school diploma or GED

Tools

Med-Release system

Job description

HealthMark is hiring a Bilingual-Customer Service Specialist - FMLA for a remote position in the United States. The role requires strong written and verbal communication, the ability to handle disability and FMLA paperwork inquiries, and timely, accurate responses to customers.

The candidate should be fluent in English and Spanish, have at least 1 year of call center experience, and be comfortable working remotely with reliable internet and a quiet space.