Remote FMLA Customer Support Specialist

Healthmark Group; United States; Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Remote opportunities

Paid training

Vision insurance

Job summary

Healthmark Group is seeking a Customer Service Specialist - FMLA for a fully remote role in the United States. The position emphasizes handling disability and FMLA paperwork, clear communication, and timely issue resolution. A high-school diploma and call center experience are required.

You will engage with clients, patients, and requestors, documenting interactions and maintaining PHI security. Responsibilities include managing high call volumes, providing accurate information, and meeting

Qualifications

• 1+ year of call center experience.
• Ability to multi-task and manage time effectively.
• Excellent written and verbal communication skills.
• Proficient computer skills including Microsoft Office.

Responsibilities

• Assist clients, patients, and requestors with status of disability and FMLA paperwork.
• Provide detailed, accurate information to clients, patients, and requestors.
• Maintain notes in Med-Release; ensure timely updates.
• Respond to a high volume of calls and emails regarding Disability and FMLA paperwork.
• Deliver prompt, professional customer service with concise information; communicate across channels.
• Build value-based relationships; maintain customer satisfaction as a primary goal.

Skills

Call center experience

Typing 50 WPM

Microsoft Office

Excellent communication

Time management

Education

High school diploma or GED

Job description

Healthmark Group is seeking a Customer Service Specialist - FMLA for a fully remote role in the United States. The position emphasizes handling disability and FMLA paperwork, clear communication, and timely issue resolution. A high-school diploma and call center experience are required.

You will engage with clients, patients, and requestors, documenting interactions and maintaining PHI security. Responsibilities include managing high call volumes, providing accurate information, and meeting