Remote FMLA & Disability Support Specialist

The Work at Home Woman; United States; Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Work from home

Health insurance

Paid time off

401(k) with matching

Paid training

Vision insurance

Job summary

HealthMark is seeking a Customer Service Specialist - FMLA to support disability and FMLA paperwork workflows in a remote setting across the United States.

The role emphasizes accurate information delivery, timely responses, and high-quality customer service. Candidates should have call center experience and excellent communication skills, with the ability to work independently from a home office.

Qualifications

• Excellent communication skills, both written and verbal, and strong interpersonal abilities.
• 1+ year of call center experience.
• Ability to multi-task, prioritize duties, and manage time effectively.
• Willingness to learn and adapt in a remote work setting.

Responsibilities

• Assist clients, patients, and requestors with the status of disability and FMLA paperwork.
• Provide detailed, accurate information to clients and requestors.
• Maintain precise notes in Med-Release for all actions.
• Respond promptly to high volumes of calls and emails regarding Disability and FMLA paperwork.
• Communicate with customers through multiple channels and maintain customer satisfaction.

Skills

Communication skills

Call center experience

Time management

Multitasking

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

HealthMark is seeking a Customer Service Specialist - FMLA to support disability and FMLA paperwork workflows in a remote setting across the United States.

The role emphasizes accurate information delivery, timely responses, and high-quality customer service. Candidates should have call center experience and excellent communication skills, with the ability to work independently from a home office.