Remote FMLA Customer Support Specialist

Healthmark-Group; United States; Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Health insurance

Life insurance

Paid time off

Paid training

Vision insurance

Work from home

Job summary

HealthMark is seeking a Customer Service Specialist - FMLA for a full-time remote role in the United States. You will assist clients, patients, and requestors with disability and FMLA paperwork, provide detailed information, and ensure accurate notes in Med-Release, while maintaining high service levels.

The ideal candidate has strong communication, 1+ year call center experience, multitasking, and proficiency with Microsoft Office.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong analytical and problem-solving abilities.
• 1+ year of call center experience.
• Ability to multi-task and manage time effectively.

Responsibilities

• Assist clients, patients, and requestors with the status of requests for disability and FMLA paperwork.
• Provide detailed and accurate information to clients, patients, and requestors.
• Ensure notes are accurate and documented in Med-Release.
• Respond to high volumes of calls and emails promptly.
• Maintain customer satisfaction as a primary goal.
• Follow procedures and company policies.

Skills

Communication

Analytical skills

Problem-solving

Call center experience

Time management

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

HealthMark is seeking a Customer Service Specialist - FMLA for a full-time remote role in the United States. You will assist clients, patients, and requestors with disability and FMLA paperwork, provide detailed information, and ensure accurate notes in Med-Release, while maintaining high service levels.

The ideal candidate has strong communication, 1+ year call center experience, multitasking, and proficiency with Microsoft Office.