Remote Bilingual Customer Service TX

Qualfon; Harlingen (TX); Remote; USD 14,000 - 19,000; Full time

Job summary

Qualfon is hiring Remote Bilingual Customer Service Professionals in Texas to work from home, handling inbound calls and assisting with phone services and inmate account funds. The role is full-time, remote, with virtual paid training from a Texas home.

You will respond to inquiries, document interactions in the system, and aim to meet performance goals. Strong English/Spanish communication and multitasking across apps are required.

Qualifications

• Bilingual English/Spanish with strong verbal and written skills in both languages.
• 1 year of call center experience is preferred.
• Excellent communication skills in English and Spanish.
• Willingness to attend 100% classroom training program.
• Ability to work in a time-sensitive environment and meet performance goals.
• Comfort resolving basic technical issues and using computer applications.

Responsibilities

• Handle inbound calls and respond to customer inquiries in English and Spanish.
• Forward inquiries for priority resolution as directed.
• Document each encounter/resolution in the tracking system.
• Retain information and provide accurate responses.
• Maintain a friendly, professional demeanor while addressing customer requests.
• Work in a fast-paced environment and stay composed under pressure.
• Work independently and adhere to scheduled hours with minimal supervision.
• Multitask across several computer applications while talking to customers.

Skills

Bilingual English/Spanish

Call center experience

Strong communication

Classroom training

Time-sensitive environment

Technical troubleshooting

Job description

Remote Bilingual Customer Service TX

2026-109715

Category: Customer Service/Support

Location: TX, US

Position Type: Full-Time

Remote: Yes

Overview

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better.

Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients

Responsibilities

Qualfon ishiring immediatelyfor Bilingual Customer Service Professionals, who are fluent in both English and Spanish, to work from home(100% remote)fielding inbound calls from our customers providing support for phone services and facilitating the addition of funds to inmate accounts. This role is crucial in helping families stay connected and ensuring the smooth management of inmate financial needs. Our Customer Service Representatives will have virtual paid training from their home in Texas.

What you will be doing

• Respond to inquiries via inbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner.
• Forwarding specific inquiries as directed for priority resolution
• Documenting each encounter/resolution in the computer tracking system
• Strong capacity to retain information
• Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining aprofessional attitude
• Self-motivated and able to work independently and adhere to assigned schedule withminimal assistance
• At ease with multi-tasking in several computer applications at once while holding a conversationwith a customer

Qualifications

What skills you will need

• One-year previous call center
• Strong communication skills in both English and Spanish, both verbal and written.
• Ability to attend 100% classroom training program
• Passion to meet or exceed performance goals
• Working in a time-sensitive environment
• Computer savvy and can resolve minor technical issues with minimal assistance

Work at Home Requirement:

We provide equipment, but you must provide the following:

• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
• Wired provider- No mobile broadband connections allowed
• Upload speed of 25 Mbps; Download sped of 50 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss
• Latency under 100ms
• Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Pay Range

USD $12.00 - USD $12.00 /Hr.