Remote Bilingual Customer Service Specialist

Applied Labs; Watsonville (CA); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Applied Labs is seeking a Customer Service Specialist to manage day-to-day customer interactions via phone, email, and chat. Responsibilities include order processing, subscription management, and handling product questions to deliver first-class service.

The role requires bilingual English/Spanish communication, with flexible hours to accommodate east/west coast customers. Proficiency in MS Office, Zendesk, Shopify, and SAP knowledge is beneficial.

Qualifications

• Experience in customer service or support roles is required.
• Ability to communicate clearly in English and Spanish.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proactive problem-solver with a customer-first attitude.
• Demonstrated accountability and reliability in delivering results.

Responsibilities

• Respond to customer inquiries via email, phone, and chat in a professional, timely manner.
• Resolve product, billing, and service issues by clarifying the problem and presenting solutions.
• Share product knowledge and assist with product selection for customers.
• Provide order status information and assistance with subscriptions and account management.
• Maintain a high standard of customer service across channels (email, phone, chat).
• Learn health and wellness products to advise across channels (Pro; Retail; Ecom & Marketplace).
• Adhere to pricing, shipping, and discount policies.

Skills

Customer service

Communication

Time management

Multi-tasking

Detail-oriented

Independent

Bilingual in Spanish

Pro-active

Growth mindset

Accountable

Tools

MS Office

Zendesk

Shopify

Chat

Phone

SAP (beneficial)

Job description

Applied Labs is seeking a Customer Service Specialist to manage day-to-day customer interactions via phone, email, and chat. Responsibilities include order processing, subscription management, and handling product questions to deliver first-class service.

The role requires bilingual English/Spanish communication, with flexible hours to accommodate east/west coast customers. Proficiency in MS Office, Zendesk, Shopify, and SAP knowledge is beneficial.