Remote Bilingual Customer Service Rep — Spanish/English

Connexus Resource Group; Florida; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401k Savings Plan

Employee Advancement & Career Path

Monthly Drawings

Paid Time Off

Casual Environment

DailyPay

Job summary

Connexus Resource Group is seeking a bilingual English/Spanish Customer Service Representative for remote work in Florida. You will handle inbound/outbound calls, emails, and live chats, documenting interactions and resolving issues with a customer-first approach.

Ideal candidates have prior customer service experience, strong communication, and comfort multitasking across systems. We offer a casual environment and daily-pay options, with growth opportunities within the company.

Qualifications

• Fluent in English and Spanish, written and spoken.
• Proven customer service experience required.
• Call center experience preferred.
• Strong communication and interpersonal skills.
• Positive, upbeat, and customer-focused personality.
• Self-motivated with problem-solving abilities.
• Comfortable multitasking across multiple systems.

Responsibilities

• Answer inbound/outbound calls, emails, and live chats in English and Spanish.
• Professionally assist with questions and account-related inquiries.
• Document interactions accurately and escalate when needed.
• Follow up on complex cases to ensure resolution.
• Maintain professionalism in a fast-paced environment.

Skills

Bilingual English/Spanish

Excellent communication

Interpersonal skills

Problem-solving

Multitasking

Attention to detail

grammar & spelling

Customer-centric

Professional phone & chat etiquette

Tools

Basic computer proficiency

Typing 30+ WPM

CRM systems

Job description

Connexus Resource Group is seeking a bilingual English/Spanish Customer Service Representative for remote work in Florida. You will handle inbound/outbound calls, emails, and live chats, documenting interactions and resolving issues with a customer-first approach.

Ideal candidates have prior customer service experience, strong communication, and comfort multitasking across systems. We offer a casual environment and daily-pay options, with growth opportunities within the company.