Remote Bilingual Customer Service Rep (Spanish)

zotecpartners; United States; Remote; USD 38,000 - 46,000; Full time

Job summary

Zotec Partners is seeking a remote Bilingual (Spanish) Customer Service Representative to assist patients with billing inquiries from home. You will handle inbound calls, explain statements and payment options, and document interactions in the billing system while maintaining HIPAA compliance.

Ideal candidates have bilingual English/Spanish abilities, strong customer service skills, and experience in a call center or similar environment.

Qualifications

• Bilingual in English and Spanish required.
• Experience in a call center or customer-oriented environment preferred.
• Excellent customer service and communication skills essential.
• Ability to understand, analyze and interpret complex documents.

Responsibilities

• Handle inbound patient calls regarding medical bills, insurance, and payment options
• Explain billing statements, balances, and payment plans clearly and compassionately
• Document interactions accurately in billing and patient management systems
• Collaborate with internal teams to resolve patient concerns
• Maintain HIPAA compliance and company policies
• Meet quality, productivity, and customer satisfaction standards

Skills

Bilingual English/Spanish

Customer service

Communication skills

Teamwork

Discretion

Education

High school diploma or equivalent

Tools

MS Office

Job description

Zotec Partners is seeking a remote Bilingual (Spanish) Customer Service Representative to assist patients with billing inquiries from home. You will handle inbound calls, explain statements and payment options, and document interactions in the billing system while maintaining HIPAA compliance.

Ideal candidates have bilingual English/Spanish abilities, strong customer service skills, and experience in a call center or similar environment.