Bilingual Customer Services Representative

Zotec Partners; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Zotec Partners is seeking a bilingual English/Spanish Customer Service Representative. This remote role supports patients from home, handling billing questions and payment options while maintaining HIPAA compliance and delivering high-quality service. A strong customer-centric approach and proficiency with MS Office are essential.

Candidates should have a high school diploma, be able to communicate clearly, and work well in a team, adapting to changing needs and schedules.

Qualifications

• Bilingual in English and Spanish.
• Experience in a call center or customer-oriented environment.
• Excellent customer service skills.
• Ability to understand, analyze and interpret complex documents.
• Detail oriented with high degree of accuracy.
• Excellent written communications and organizational skills.
• Exceptional verbal communication and interpersonal skills.
• Flexible mentality; able to adapt to change and work in a team.

Responsibilities

• Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options.
• Explain billing statements, balances, and payment plans clearly and compassionately.
• Document interactions accurately in billing and patient management systems.
• Collaborate with other teams to resolve patient concerns.
• Maintain HIPAA compliance and company policies at all times.
• Meet quality, productivity, and customer satisfaction standards.

Education

High school diploma or equivalent

Tools

MS Office

Job description

At Zotec Partners, our People make it happen.

Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – our team members across the country who make up our diverse Zotec family and help make this company a best place to work.

Over 25 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers.

We’re seeking a Bilingual (Spanish) Customer Service Representative to join us. This is a remote position.

As a remote Customer Service Representative, you will have the opportunity to make a positive impact in patient lives every day, by answering their inbound calls and resolving their billing inquires, all from the comfort of your own home!

What you’ll do:

• Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options
• Explain billing statements, balances, and payment plans in a clear and compassionate manner
• Document interactions accurately in billing and patient management systems
• Collaborate with other Zotec Teams to resolve patient concerns
• Maintain compliance with HIPAA and company policies at all times
• Meet quality, productivity, and customer satisfaction standards

What you’ll bring to Zotec:

• Bilingual in English and Spanish
• High school diploma or equivalent
• Home internet required with a minimum of 20 mbps download/10 mbps upload speed
• Experience in a call center or customer-oriented environment
• Excellent customer service skills required
• Ability to understand, analyze and interpret complex documents
• Proficient MS Office skills
• Must be detail oriented with high degree of accuracy
• Excellent written communications and organizational skills
• Exceptional verbal communication and interpersonal skills
• Flexible mentality; willing and capable of performing varied tasks and adapting to change
• Able to work in a team environment
• Professionally exercises discretion and independent judgment in day-to-day work

At Zotec, our purpose is to make healthcare work better for everyone. We value trust, excellence, and care in how we work with our clients and each other. You’ll have the opportunity to take ownership of your work, contribute ideas, and learn from experienced colleagues who want you to succeed. If that sounds like the kind of team you’d like to join, we’d like to talk with you.

Learn more about our organization, by visiting us at www.zotecpartners.com

E-Verify and Equal Opportunity Employer