Remote Bilingual Customer Service Rep (English/Spanish)

Dunhill Professional Search & Government Solutions; United States; Remote; USD 26.000 - 32.000; Vollzeit

Zusammenfassung

Dunhill Government Solutions is recruiting bilingual (Spanish/English) Customer Service Representatives for a fully remote, US-based position. The role supports a federal civilian program with inbound/outbound calls, email, web chat and back-office service functions.

Responsibilities include assisting customers in English and Spanish, processing award origination and disbursement transactions, and resolving data issues while adhering to program guidelines and service levels.

Qualifikationen

• High school diploma or GED is required.
• 0-2 years of call center experience.
• 0-2 years of customer service or related support experience.
• Fluent in English and Spanish.
• Able to perform well under high call volume and pressure.
• Tactful, courteous service with strong listening skills and accuracy.

Aufgaben

• Provide courteous, accurate and timely inbound and outbound calls, email and web chat in English and Spanish.
• Perform back-office support activities for customer service operations and program requirements.
• Assist customers with submitting and processing award origination and disbursement transactions or act on their behalf when needed.
• Conduct outreach to resolve batch edits, processing errors, missing documents, or missing signature pages.
• Monitor batch processing issues, edit code rejects and follow up on resolutions.
• Log new cases and update existing cases for every interaction in a web-based agent desktop app.
• Link and unlink award records and promissory notes or agreements as required.
• Analyze borrower data integrity issues and research processing status for promissory notes, batches and counseling.

Kenntnisse

Bilingual English/Spanish

Strong communication

Ausbildung

High School Diploma or GED

Jobbeschreibung

Dunhill Government Solutions is recruiting bilingual (Spanish/English) Customer Service Representatives for a fully remote, US-based position. The role supports a federal civilian program with inbound/outbound calls, email, web chat and back-office service functions.

Responsibilities include assisting customers in English and Spanish, processing award origination and disbursement transactions, and resolving data issues while adhering to program guidelines and service levels.