Remote Customer Service Associate (Enrollment Support)

Jobcertify; Los Angeles (CA); Remote; USD 40,000 - 50,000; Full time

Job summary

A dynamic software company is seeking a Remote Customer Service Representative to support customers during Open Enrollment. You will guide customers through their benefits enrollment while maintaining accurate records in Salesforce. The position requires excellent communication skills and the ability to manage multiple tasks efficiently. Ideal candidates are also motivated to grow their careers and contribute effectively to the team environment.

Qualifications

• Strong communicator able to resolve issues over the phone.
• Motivated to grow within a leading software company.
• Capable of handling multiple projects simultaneously.

Responsibilities

• Act as the first point of contact for customers over the phone.
• Document customer interactions accurately in Salesforce.
• Provide timeframes for issue resolution when necessary.

Skills

Excellent communication skills

Ability to learn new technology quickly

Ability to manage high volume calls

Team player

Tools

Salesforce

JIRA

Microsoft Office Suite

Job description

A dynamic software company is seeking a Remote Customer Service Representative to support customers during Open Enrollment. You will guide customers through their benefits enrollment while maintaining accurate records in Salesforce. The position requires excellent communication skills and the ability to manage multiple tasks efficiently. Ideal candidates are also motivated to grow their careers and contribute effectively to the team environment.