Bilingual Customer Service Lead — English/Spanish

CRG; Richmond (VA); On-site; USD 27,552 - 30,307; Full time

Job summary

A forward-thinking company in Richmond, Virginia, is seeking a Bilingual Customer Service Rep to deliver exceptional experiences. This pivotal role requires providing support to a diverse customer base while resolving inquiries. Ideal candidates possess bilingual skills in English and Spanish, a strong customer-centric mindset, and leadership experience. The role offers compensation of $20-22/hour with the potential for career growth.

Qualifications

• Minimum of 4 years’ experience in customer service.
• At least 1 year of team lead or supervisory experience.
• Experience working in a call center environment is a plus.

Responsibilities

• Provide exceptional service and support to our diverse customer base.
• Help resolve customer inquiries efficiently.
• Build lasting relationships with customers.

Skills

Bilingual proficiency in English and Spanish

Customer-centric mindset

Problem-solving skills

Leadership abilities

Experience in customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

A forward-thinking company in Richmond, Virginia, is seeking a Bilingual Customer Service Rep to deliver exceptional experiences. This pivotal role requires providing support to a diverse customer base while resolving inquiries. Ideal candidates possess bilingual skills in English and Spanish, a strong customer-centric mindset, and leadership experience. The role offers compensation of $20-22/hour with the potential for career growth.