Remote Bilingual Customer Experience Representative

Allegion; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative firm dedicated to safety and security is seeking a Bilingual Customer Experience Representative. In this remote role, you will engage with customers, providing exceptional service and resolving inquiries related to product availability and order fulfillment. Collaborating with various internal departments, you will ensure a positive customer experience while adhering to corporate goals. This position offers the chance to grow your career in a supportive environment that values diversity and inclusion. Join a company recognized for its exceptional workplace culture and make a meaningful impact in the lives of others.

Benefits

Health Insurance

Dental Insurance

Tuition Reimbursement

Employee Discounts

Community Involvement Opportunities

Qualifications

• 2-3 years of customer service experience required, call center experience preferred.
• Ability to communicate professionally and resolve customer issues effectively.

Responsibilities

• Interact with customers via phone/email to resolve inquiries regarding products.
• Document customer interactions and adhere to service level agreements.

Skills

Bilingual (French/English)

Customer Service

Communication Skills

Problem-Solving Techniques

Time Management

Education

Post-Secondary Education

Tools

Microsoft Office

AS400

CRM Application

Job description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Bilingual Customer Experience Representative - Remote Opportunities

Job Description:

Position Summary

This position will interact with external customers, via email and phone, to provide a superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT, and finance to deliver a positive customer experience while meeting our corporate goals.

What You Will Do:

• Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing, and policies.
• Apply product knowledge of residential applications to provide thorough and comprehensive troubleshooting while on the phone and through email.
• Investigate, document, and administer product warranty programs including credits, replacements, and return material authorizations.
• Enter and modify customer orders in the business operating system in an accurate and timely manner.
• Advise on basic product application and functionality.
• Work with internal departments for resolution of customer issues.
• Document customer interactions in CRM application.
• Meet all service level agreements in an effort to provide a positive customer experience.
• Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.

What You Need to Succeed:

Knowledge, Skills, and Abilities

• Ability to communicate in a professional, positive, courteous manner with all levels of customers and employees.
• Understand basic customer needs and expectations to provide prompt and effective resolutions to requests.
• Self-motivated with the ability to manage time and priorities to complete multiple tasks within a specified timeframe.
• Excellent written and verbal communications skills with the ability to apply problem-solving techniques.
• Bilingual (French/English) is required.
• Knowledge of Microsoft Office and manufacturing operating system (AS400).

Education

• Post-Secondary Education preferred

Experience

• Minimum 2-3 years related customer service required and industry experience preferred.
• Call Center experience is preferred.
• Manufacturing/distribution experience is an asset.

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact.
• You’re looking for a company that will invest in your professional development.
• You want a culture that promotes work-life balance.

What You’ll Get from Us:

• A commitment to Diversity, Inclusion & Belonging.
• High energy, influential, cross-collaborative team environment.
• Opportunities to leverage your unique strengths.
• Customized individual development plans.
• Competitive base salary.
• Health, dental and other insurance coverage.
• Tuition Reimbursement.
• Employee Discounts.
• Community involvement opportunities.

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

Not sure if your experience perfectly aligns with the role? At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to apply anyway.

We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace.