Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean)

Lensa; Meridian (ID); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Customer Experience Representative to join their remote team. This role focuses on delivering exceptional support to members and providers, ensuring their needs are met with empathy and efficiency. You'll engage with customers through multiple channels, addressing inquiries and resolving issues while upholding the company's values. If you thrive in a fast-paced environment and are passionate about making a difference in people's lives, this opportunity is perfect for you. Join a team where your contributions will be valued and your growth encouraged!

Benefits

Health Insurance

Dental Insurance

Flexible Work Hours

Remote Work Opportunity

Qualifications

• 1-3 years of experience in a fast-paced customer service environment.
• Ability to effectively communicate and build rapport with customers.

Responsibilities

• Provide service support to members and providers through various channels.
• Document inquiries and resolve issues efficiently.

Skills

Customer Service

Sales Experience

Communication Skills

Problem Solving

Education

High School Diploma

Associate's Degree

Tools

Microsoft Office

CRM Software

Verint

Pega

QNXT

Microsoft Teams

Job description

Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean)

Molina Healthcare

Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean)

Remote

VXI ACQUISITION LLC

US Virtual - Spanish Bilingual Service Delivery Consultant (Work from Home)

Remote

Executive Administrative Assistant | Career Option Opportunity - Fully Remote

Jules Hendrix - Live Your Extraordinary Life

Executive Administrative Assistant | Career Option Opportunity - Fully Remote

Remote

Stratford Davis

Remote sales

Remote

INTERNATIONAL PEOPLE SOLUTIONS

Customer Success Specialist Gaming based in San Francisco or Remote

Remote

Select Staffing

Major client seeking Outreach Agents to work REMOTELY in Houston! $16/hr

Remote

Mission Lane LLC

Bilingual Account Coordinator (Spanish), Work From Home

Remote

Five Star Call Centers

Customer Service Rep (Rewards Programs)

Remote

Headway

LCSW (Remote)

Remote

Work From Home English Teacher - Remote

Workoo Technologies

Work From Home English Teacher - Remote

Remote

Apex Focus Group Inc.

Remote Focus Group Panelist (up to $750/week) - Now Hiring

Remote

Remote Online English Teacher (Work From Home)

Pierre Strand

Remote Online English Teacher (Work From Home)

Remote

Remote Customer Success Representative

Tbwa Chiat/Day Inc

Remote Customer Success Representative

Remote

ApexFocusGroup

Client Service Rep (Fully Remote)

Remote

Sato

Remote Sales Coordinator

Remote

Willis Towers Watson

Sales Tools Trainer (US/UK Remote)

Remote

Work Based At Home

New Front Insurance Remote Account Coordinator

Remote

Teleperformance

Bilingual Healthcare Customer Service Representative - Remote

Remote

Futurity First Greater Northeast

Insurance Agent | Life & Health Sales | Office & Remote-Work from Home

Remote

ResultsCX

Customer Service Healthcare Representative - Statewide in Missouri

Remote

Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.

Job Duties

• Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.

• Conduct varies surveys related to health assessments and member/provider satisfaction.

• Accurately document pertinent details related to Member or Provider inquiries.

• Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.

• Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.

• Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns.

• Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.

• Able to proactively engage and collaborate with varies Internal/ External departments.

• Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.

• Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.

• Ability to effectively communicate in a professionally setting.

Job Qualifications

REQUIRED EDUCATION :

HS Diploma or equivalent combination of education and experience

REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES :

1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment

PREFERRED EDUCATION :

Associate’s Degree or equivalent combination of education and experience

PREFERRED EXPERIENCE :

1-3 years

Preferred Systems Training:

Microsoft Office

Pega

QNXT

CRM

Verint

Microsoft Teams

CVS Caremark

Availity

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

#PJCC2

Pay Range: $21.16 - $28.82 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Spanish Bilingual - Service Delivery Consultant Location: Remote (Virtual Environment) Company: Trusted Leader in Healthcare Services Are you...

Executive Administrative Assistant | Career Change Opportunity - Fully Remote About The Opportunity: This isn’t your typical Administrative role. It’s an invitation to play a bigger game — where your impact is visible, your income reaches top levels, and your environment is built for growth. Are...

Join Our Sales Team and Make a Difference. Let’s Grow Together! Looking for an exciting career opportunity that’s more than just a paycheck? We’re growing fast and looking for driven sales professionals to join us! Our company is passionate about community outreach, women+ empowerment, and helping...

Job description We are in search of a Customer Success Specialist within the Gaming industry, tasked with delivering exceptional customer support to our gaming clients, ensuring a positive experience with our services. This role entails interacting with customers through multiple channels,...

IMPORTANT: -RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate and unlawful. -RemX will never accept falsified resumes or documents. Falsified information may be...

Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we're redefining consumer credit for the better. Sound like a mission you can get behind?...

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges. This is work-at-home for...

" Licensed Clinical Social Worker (LCSW) Wage: Between $95-$122 an hour Licensed Clinical Social Worker — Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered...

About the job Work From Home English Teacher - Remote We are looking for committed, passionate and enthusiastic online English teachers to help students achieve their language learning goals. You can teach full time or part time, it's up to you. You choose your schedule and also your hourly rate,...

Data Entry Clerk - Remote Work From Home Focus Group Panelist - Full Time / Part Time Description: Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to...

Are you a truly exceptional North American teacher, fuelled by the desire to ignite a passion for learning in those you teach? We invite you to embark on a rewarding journey of personal and professional growth while making a positive impact on students through the art of teaching English. Key...

Job Title: Remote Customer Success Representative Job type: Full-Time 30-40 hours/week (Contractor) Location: Remote Intended Start Date: ASAP Who We Are: Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education...

Now accepting applicants for Focus Group studies. Earn up to $750 per week part-time working from home. Must register to see if you qualify. No customer service representative agent experience needed. Customer Service Representative Agent Work From Home - Remote Online Panelists Our company is...

Are you a sales superstar looking for your next challenge? Do you want to join a growing team and kickstart your sales career? We're seeking driven and self-motivated individuals to join our team as Remote Sales Coordinator! Responsibilities: Build and maintain strong relationships with clients...

Description The Sales Tools Trainer will align with WTW's broader technology strategy and manage training requirements for our sales tools required by segment and business. This role will partner closely with the champions and business to improve the overall best practices in our internal/external...

Welcome to the Daily Work From Home Job Section! Bringing you a handpicked selection of remote career opportunities that empower you to redefine the way you work and live. The Daily Work From Home Job Listings below are your portal to a world of innovative work possibilities – browse, dream, and...

Overview About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more...

Job Description Futurity First Insurance Group (FFIG) is a nationwide insurance distribution organization with diverse and powerful programs to support its insurance and financial advisors. With branch offices in major markets across the United States, our community-based advisors are empowered to...

ResultsCX in Missouri: Where Healthcare Meets Heartfelt Service! Give me the basics! Our Missouri Healthcare agents help ResultsCX customers with a wide range of healthcare related inquiries! Calls will include, but are not limited to, detailed reviews and change requests on member insurance plans,...

The Call Center Representative is the first point of contact for customers, providing outstanding service through phone, email, and chat channels. This role involves handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Benefits: Dental insurance Health...

Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean)

JOB DESCRIPTION Job Summary Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies...