Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean)

Lensa; Macon (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to providing exceptional customer service in the healthcare sector. As a Customer Experience Representative, you'll play a vital role in supporting members and providers, ensuring their needs are met with empathy and efficiency. This fully remote position offers a dynamic work environment where you can grow your skills while making a real difference. With a focus on community outreach and empowerment, this role is perfect for those passionate about helping others and eager to contribute to a meaningful mission. Embrace the opportunity to thrive in a supportive and innovative workplace.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off (PTO)

Qualifications

• 1-3 years of sales and/or customer service experience in a high-volume environment.
• Ability to communicate effectively in a professional setting.

Responsibilities

• Provide service support to members and providers via phone, chat, and email.
• Document details related to member or provider inquiries accurately.

Skills

Customer Service

Sales Experience

Communication Skills

Empathy

Education

High School Diploma

Associate's Degree

Tools

Microsoft Office

CRM Software

Pega

QNXT

Verint

Microsoft Teams

Job description

Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean)

Molina Healthcare

Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean)

Remote

VXI ACQUISITION LLC

US Virtual - Spanish Bilingual Service Delivery Consultant (Work from Home)

Remote

Stratford Davis

Remote sales

Remote

Executive Administrative Assistant | Career Option Opportunity - Fully Remote

Jules Hendrix - Live Your Extraordinary Life

Executive Administrative Assistant | Career Option Opportunity - Fully Remote

Remote

INTERNATIONAL PEOPLE SOLUTIONS

Customer Success Specialist Gaming based in San Francisco or Remote

Remote

Headway

LCSW (Remote)

Remote

Remote Customer Success Representative

Tbwa Chiat/Day Inc

Remote Customer Success Representative

Remote

ApexFocusGroup

Client Service Rep (Fully Remote)

Remote

Sato

Remote Sales Coordinator

Remote

Willis Towers Watson

Sales Tools Trainer (US/UK Remote)

Remote

Work Based At Home

New Front Insurance Remote Account Coordinator

Remote

Futurity First Greater Northeast

Insurance Agent | Life & Health Sales | Office & Remote-Work from Home

Remote

Mission Lane LLC

Bilingual Account Coordinator (Spanish), Work From Home

Remote

Genesis10

Bilingual D365 Trainer

Remote

Headway

LPC (Remote)

Remote

Term Life Specialist

Telesales Specialist - Remote - 800 to 600 Weekly

Remote

Headway

LMFT (Remote)

Remote

Symetra Financial Corporation

Sales Support Specialist - Retirement - Remote

Remote

ApexFocusGroup

Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

Remote

Plume

FT Customer Care Coordinator- Work From Home

Remote

Plume

FT Customer Care Coordinator- Work From Home

Remote

Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.

Job Duties

• Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.

• Conduct varies surveys related to health assessments and member/provider satisfaction.

• Accurately document pertinent details related to Member or Provider inquiries.

• Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.

• Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.

• Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns.

• Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.

• Able to proactively engage and collaborate with varies Internal/ External departments.

• Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.

• Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.

• Ability to effectively communicate in a professionally setting.

Job Qualifications

REQUIRED EDUCATION :

HS Diploma or equivalent combination of education and experience

REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES :

1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment

PREFERRED EDUCATION :

Associate’s Degree or equivalent combination of education and experience

PREFERRED EXPERIENCE :

1-3 years

Preferred Systems Training:

Microsoft Office

Pega

QNXT

CRM

Verint

Microsoft Teams

CVS Caremark

Availity

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

#PJCC2

Pay Range: $21.16 - $28.82 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Spanish Bilingual - Service Delivery Consultant Location: Remote (Virtual Environment) Company: Trusted Leader in Healthcare Services Are you...

Join Our Sales Team and Make a Difference. Let’s Grow Together! Looking for an exciting career opportunity that’s more than just a paycheck? We’re growing fast and looking for driven sales professionals to join us! Our company is passionate about community outreach, women+ empowerment, and helping...

Executive Administrative Assistant | Career Change Opportunity - Fully Remote About The Opportunity: This isn’t your typical Administrative role. It’s an invitation to play a bigger game — where your impact is visible, your income reaches top levels, and your environment is built for growth. Are...

Job description We are in search of a Customer Success Specialist within the Gaming industry, tasked with delivering exceptional customer support to our gaming clients, ensuring a positive experience with our services. This role entails interacting with customers through multiple channels,...

" Licensed Clinical Social Worker (LCSW) Wage: Between $95-$122 an hour Licensed Clinical Social Worker — Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered...

Job Title: Remote Customer Success Representative Job type: Full-Time 30-40 hours/week (Contractor) Location: Remote Intended Start Date: ASAP Who We Are: Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education...

Now accepting applicants for Focus Group studies. Earn up to $750 per week part-time working from home. Must register to see if you qualify. No customer service representative agent experience needed. Customer Service Representative Agent Work From Home - Remote Online Panelists Our company is...

Are you a sales superstar looking for your next challenge? Do you want to join a growing team and kickstart your sales career? We're seeking driven and self-motivated individuals to join our team as Remote Sales Coordinator! Responsibilities: Build and maintain strong relationships with clients...

Description The Sales Tools Trainer will align with WTW's broader technology strategy and manage training requirements for our sales tools required by segment and business. This role will partner closely with the champions and business to improve the overall best practices in our internal/external...

Welcome to the Daily Work From Home Job Section! Bringing you a handpicked selection of remote career opportunities that empower you to redefine the way you work and live. The Daily Work From Home Job Listings below are your portal to a world of innovative work possibilities – browse, dream, and...

Job Description Futurity First Insurance Group (FFIG) is a nationwide insurance distribution organization with diverse and powerful programs to support its insurance and financial advisors. With branch offices in major markets across the United States, our community-based advisors are empowered to...

Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we're redefining consumer credit for the better. Sound like a mission you can get...

Genesis10 seeks a Bilingual MS Dynamics 365 Trainer for a 3 month contract assignment. This position will work onsite and requires travel to Aurora, CO, and Pembroke, NC. Some remote work during non-travel schedules. Compensation: $60.00 – 75.00 per hour, W2, depending on skill and experience...

Remote Licensed Professional Counselor (LPC) Wage: Between $90-$127 an hour Are you a Licensed Professional Counselor looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians across...

Must have a high school diploma or equivalent and US Resident Ready to take control of your career, earn what you’re truly worth, and enjoy more quality time with your family? Join us and achieve the balance and success you deserve! Flexible Hours Maximize Your Earning Potential Apply now to get...

" Licensed Marriage and Family Therapist (LMFT) Wage: Between $95-$122 an hour Licensed Marriage and Family Therapist — Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start...

Are you looking to build a long-term career? Do you love sales? If you answered yes, then read on - we have the role for you at Symetra as a Sales Support Specialist! If you're highly motivated, driven, enjoy building relationships and want to grow, this is an excellent opportunity to join us and...

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research...

[Customer Service / Remote] - Anywhere in U.S. / $55K per year / Health, dental & vision / 401k / PTO - As a Customer Care Coordinator at Plume, you will: Answer current and prospective patient questions; Triage inquiries to the appropriate medical staff; Ensure accurate data flow; Help support our...

[Customer Service / Remote] - Anywhere in U.S. / $55K per year / Health, dental & vision / 401k / PTO - As a Customer Care Coordinator at Plume, you will: Answer current and prospective patient questions; Triage inquiries to the appropriate medical staff; Ensure accurate data flow; Help support our...

Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean)

JOB DESCRIPTION Job Summary Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies...