Remote Bilingual Customer Care Specialist

Paper Alternative Solutions, Inc; Columbia (SC); Remote; USD 19,000 - 21,000; Full time

Job summary

Paper Alternative Solutions, Inc. is seeking a Call Center Representative to handle customer inquiries by phone. The role requires bilingual Spanish/English abilities and will be conducted remotely for South Carolina residents.

Training and regular schedules are provided with shifts between 8:00 am and 7:00 pm EST, Monday through Friday, with possible overtime during training. responders must maintain high-quality service, document interactions, and escalate issues when necessary.

Qualifications

• 6+ months public-facing experience.
• Excellent communication to understand and respond to callers.
• Analytical skills to rapidly review and interpret data.
• Excellent keyboarding skills with PC and Windows.
• Interpersonal skills to respond concisely and courteously.

Responsibilities

• Receive telephone calls and provide responses to callers.
• Identify situations that require further research and monitoring.
• Record all interactions in Microsoft Dynamics Customer Service module.
• Advise supervisor of issues and problems.

Skills

Public interaction

Communication

Analytical skills

Keyboarding

Interpersonal skills

Job description

Paper Alternative Solutions, Inc. is seeking a Call Center Representative to handle customer inquiries by phone. The role requires bilingual Spanish/English abilities and will be conducted remotely for South Carolina residents.

Training and regular schedules are provided with shifts between 8:00 am and 7:00 pm EST, Monday through Friday, with possible overtime during training. responders must maintain high-quality service, document interactions, and escalate issues when necessary.