Bilingual Remote Customer Support Specialist

Paper Alternative Solutions, Inc; Miami (FL); Remote; USD 18,000 - 23,000; Full time

Benefits offered by this job

Remote work

Job summary

Paper Alternative Solutions, Inc. is seeking a bilingual Remote Call Center Representative for Florida residents. You will handle inbound calls, assist customers, resolve issues, and document interactions in Dynamics. You must read/speak Spanish fluently and have strong communication skills in English.

Training and regular shifts with potential overtime are provided to support a positive customer experience in a fast-paced environment.

Qualifications

• 6 months or more experience dealing with the public.
• Excellent communication skills to understand and effectively respond to callers.
• Analytical skills to rapidly review and interpret data.
• Excellent keyboarding skills with PC and Windows operating system.
• Interpersonal skill to respond in a concise and courteous manner.

Responsibilities

• Receive telephone calls and provide responses to callers.
• Identify situations that require further research and monitoring.
• Record all interactions in Microsoft Dynamics Customer Service module.
• Advise supervisor of issues and problems

Skills

Public experience

Communication

Analytical skills

Typing

Interpersonal skills

Tools

Microsoft Dynamics

Job description

Paper Alternative Solutions, Inc. is seeking a bilingual Remote Call Center Representative for Florida residents. You will handle inbound calls, assist customers, resolve issues, and document interactions in Dynamics. You must read/speak Spanish fluently and have strong communication skills in English.

Training and regular shifts with potential overtime are provided to support a positive customer experience in a fast-paced environment.