Remote Bilingual Communications Specialist

NAVEX Global, Inc.; United States; A distancia; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

Navex is seeking a Bilingual Communication Specialist to support our Hotline & Incident Management services from a remote home office. You will handle inbound calls about confidential workplace concerns with sensitivity and professionalism, guiding reporters through interviews and recording details accurately.

You will join a diverse, fast-paced team that values integrity and customer focus, with opportunities to grow and contribute to protecting employees and reducing organizational risk.

Formación

• Outstanding customer service with results orientation.
• Calm under distressing information.
• Quiet home workspace with reliable internet.
• Minimum typing speed of 35 WPM.
• Ability to navigate proprietary software.

Responsabilidades

• Engage reporters with care and confidentiality.
• Answer calls promptly and follow intake process.
• Guide reporters with interview questions and ensure detail quality.
• Keep reports confidential to protect privacy.
• Assist with special projects and other duties as assigned.
• Maintain schedule flexibility for 24/7 operation.

Conocimientos

Customer service

Emotional resilience

Attention to detail

Multitasking

Communication

Herramientas

MS Office

CRM software

Descripción del empleo

Navex is seeking a Bilingual Communication Specialist to support our Hotline & Incident Management services from a remote home office. You will handle inbound calls about confidential workplace concerns with sensitivity and professionalism, guiding reporters through interviews and recording details accurately.

You will join a diverse, fast-paced team that values integrity and customer focus, with opportunities to grow and contribute to protecting employees and reducing organizational risk.