Bilingual Hotline & Incident Specialist (Remote)

NAVEX; Lake Oswego (OR); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Clear career growth opportunities

Competitive compensation

Supportive culture

Job summary

A leading ethical service provider is seeking a Bilingual Communication Specialist to handle sensitive information via inbound calls. You’ll engage with reporters, guiding them through the reporting process while ensuring confidentiality. This remote role requires outstanding customer service skills and emotional resilience to manage distressing topics. You will thrive in a high-performance environment focused on growth and ethical practices. The starting pay is $17.50 per hour, with opportunities for personal development.

Qualifications

• Outstanding customer service skills with strong customer and results orientation.
• Ability to demonstrate emotional resilience in distressing situations.
• Minimum typing speed of 35 WPM.
• Experience using MS Office and navigating software applications.

Responsibilities

• Engage each reporter with honor, care, and concern.
• Answer calls and follow intake processes in a timely manner.
• Guide reporters through a detailed interview process.
• Maintain confidentiality of reports.
• Assist with special projects as assigned.

Skills

Outstanding customer service skills

Emotional resilience

Multi-tasking

Attention to detail

Culture Agility

AI Readiness

Tools

MS Office

Job description

A leading ethical service provider is seeking a Bilingual Communication Specialist to handle sensitive information via inbound calls. You’ll engage with reporters, guiding them through the reporting process while ensuring confidentiality. This remote role requires outstanding customer service skills and emotional resilience to manage distressing topics. You will thrive in a high-performance environment focused on growth and ethical practices. The starting pay is $17.50 per hour, with opportunities for personal development.