Bilingual Remote Client Support Agent - GA at OneTouch Direct

OneTouch Direct, LLC; Georgia; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Paid training & development

40 hours per week

Overtime opportunities

Job summary

OneTouch Direct, LLC is seeking a Bilingual Remote Client Support Agent for Georgia residents. In this remote role, you will respond to customer inquiries by phone, email and chat, delivering timely, accurate solutions and ensuring satisfaction.

You will use our CRM tools, document interactions, and collaborate with a team to improve service delivery. Fluency in English and Spanish, strong communication skills, and the ability to work flexible hours including evenings/weekends are required.

Qualifications

• 1–2 years in customer service or support.
• Fluent in English and Spanish.
• Strong verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work remotely with minimal supervision.
• Flexible hours including evenings and weekends.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Demonstrate a thorough understanding of products and services to address client needs.
• Provide solutions to problems while ensuring a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Collaborate with team to improve service delivery.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem solving

CRM software

Tools

CRM software

Ticketing tools

Job description

Bilingual Remote Client Support Agent - GA at OneTouch Direct

MUST LIVE IN the state of Georgia.

Position Overview

In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.

Key Responsibilities

• Respond to incoming customer inquiries via phone, email, and chat.
• Demonstrate a thorough understanding of our products and services to effectively address client needs.
• Provide solutions to problems while ensuring a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Work collaboratively with team members to continuously improve service delivery.

Requirements

• Minimum of 1-2 years of experience in customer service or support.
• Must be fluent in both English and Spanish.
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work efficiently in a remote setting with minimal supervision.
• Strong analytical and problem-solving abilities.
• Must be available to work flexible hours, including potential evenings and weekends.

Technical Requirements

• Must have a reliable desktop or laptop computer running Windows 11.
• High-speed wired internet connection is required.
• USB headset with noise-canceling capability (wireless headsets are not acceptable).
• Webcam (built-in or external) is necessary for video interactions.

Benefits

• Full time. 40 hours per week schedule with overtime opportunities!
• Great pay. Hourly base salary + benefits!
• Training. Paid training & development Benefits.
• Health Care Plan (Medical, Dental & Vision)
• Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment