Remote Bilingual Client Relations Specialist - Spanish/English

Carbon Law Group; United States; Remote; USD 8,000 - 11,000; Full time

Benefits offered by this job

Fully remote

Latin America candidates considered

US Pacific Time hours

Job summary

Lex Bellator, APLC, a consumer law firm, is seeking a remote, bilingual customer service coordinator. The role is phone-driven, with Spanish-first calls and a focus on de-escalation, documentation, and client updates.

You will manage multiple files, coordinate with paralegals, maintain case notes, and ensure timely follow-ups while delivering professional, empathetic client service from a home office.

Qualifications

• Fluent English and Spanish, spoken and written.
• 2+ years in a customer-facing role.
• Strong follow-up habits and the organization to manage many open items at once.
• Administrative experience with standard office software and web-based systems.
• Calm under pressure, professional, and good at solving problems without escalating everything.
• Experience in a law office, insurance, financial services, or another regulated environment preferred.

Responsibilities

• Answering incoming calls and returning messages the same day.
• Giving clients clear, honest updates on where their case stands.
• Checking in with the paralegal team to find out what's needed on each file, then obtaining it.
• Proactively reaching out when documents or information are missing and following up until obtained.
• Walking clients through questionnaires and paperwork over the phone, step by step.
• Keeping accurate notes of every contact in the case management system.
• Ensuring no client goes quiet without showing activity.

Skills

Bilingual English/Spanish

Customer service

De-escalation

Communication

Organization

Tools

Case management system

Job description

Lex Bellator, APLC, a consumer law firm, is seeking a remote, bilingual customer service coordinator. The role is phone-driven, with Spanish-first calls and a focus on de-escalation, documentation, and client updates.

You will manage multiple files, coordinate with paralegals, maintain case notes, and ensure timely follow-ups while delivering professional, empathetic client service from a home office.