Remote Bilingual Claims Navigator (EN/FR)

Allstate Insurance; Ontario (CA); Remote; USD 36,000 - 37,000; Full time

Benefits offered by this job

Flexible Work Arrangements.

Employee discounts (15% on auto and"+

Job summary

Allstate Canada Group is seeking a remote Claims Service Representative to handle first notices of loss for auto and home claims, answer client questions, and update claim files. The role emphasizes bilingual English-French communication, exceptional customer service, and accurate documentation across a remote environment.

The ideal candidate has at least one year of customer service experience, strong written and verbal communication, and the ability to manage high call volumes.

Qualifications

• At least 1 year of customer service experience.
• Bilingual in English and French preferred.
• Strong communication skills (oral and written).
• Ability to work under pressure and manage high volumes.

Responsibilities

• Take first notice of loss for auto and property claims and guide customers through the process.
• Answer questions on process, policies and next steps and update claim information.
• Schedule inspections, coordinate vendors or housing arrangements as needed.
• Receive, screen and route incoming calls and other electronic correspondence.
• Retrieve, print, fax or mail supporting documentation to vendors or others as directed.

Skills

Customer service

Bilingual English-French

Communication

Job description

Allstate Canada Group is seeking a remote Claims Service Representative to handle first notices of loss for auto and home claims, answer client questions, and update claim files. The role emphasizes bilingual English-French communication, exceptional customer service, and accurate documentation across a remote environment.

The ideal candidate has at least one year of customer service experience, strong written and verbal communication, and the ability to manage high call volumes.