Bilingual Auto Claims Specialist (French) — Remote

Ally-Financial; Illinois; Hybrid; USD 57,000 - 76,000; Full time

Benefits offered by this job

Paid time off

401K with match

Health insurance

Job summary

Ally Financial seeks a Mechanical Claims Specialist (MCS) who speaks both English and French to support dealers, repair facilities, and customers. This role involves handling claims for vehicle service contracts, policy administration, and providing world-class service with a strong mechanical background.

The position requires automotive repair experience, good communication with repair facilities, and comfort navigating technical platforms.

Qualifications

• 2+ years' experience in automotive repair industry preferred.
• Fluent in English and French.
• Strong mechanical background and ability to communicate with repair facilities.
• Knowledge of computer basics and navigation of technical platforms.
• Must pass virtual mechanical test.

Responsibilities

• Assist dealers and repair facilities filing claims using systematic listening and probing.
• Respond to inbound calls and written inquiries from customers and dealers.
• Provide policy administration and claim inquiries support for vehicle service contracts.
• Achieve total customer satisfaction handling contract and claim matters.
• Research existing case information through manuals, databases, or contacts.

Skills

Bilingual French & English

Automotive repair experience

Education

High school Diploma or GED

Job description

Ally Financial seeks a Mechanical Claims Specialist (MCS) who speaks both English and French to support dealers, repair facilities, and customers. This role involves handling claims for vehicle service contracts, policy administration, and providing world-class service with a strong mechanical background.

The position requires automotive repair experience, good communication with repair facilities, and comfort navigating technical platforms.