Remote Bilingual Care Support Specialist

Fort Health; Northern (KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Time off during holidays

100% remote work

Collaborative team environment

Job summary

Fort Health is seeking a compassionate Bilingual Care Support Coordinator to join our remote Operations Team. You will be the first point of contact for patients and families, delivering friendly, accurate support and coordinating appointments in a fast-paced virtual healthcare environment.

The ideal candidate communicates fluently in English and Spanish, has 2+ years in a provider office, and is proficient with Gmail/Google Workspace, EHRs, and Microsoft Office.

Qualifications

• 2+ years in a physical or virtual provider office (MD) as part of a Care Support Coordinator team.
• Experience in pediatric or behavioral health settings preferred.
• Experience registering patients, verifying insurance, and scheduling in an EHR.
• HIPAA-compliant patient communication protocols desired.
• Experience documenting workflows and SOPs desired.
• Private, enclosed home workspace to maintain confidentiality.
• Proficiency with Gmail, Google Workspace and MS Office; quick to learn new software.
• Excellent English & Spanish verbal and written communication.

Responsibilities

• Deliver exceptional customer service with compassionate, timely support to patients and families.
• Respond to calls from families and pediatric partners with professionalism and empathy.
• Register patients, schedule appointments, verify insurance using the EHR system.
• Coordinate with therapists/psychiatrists to support patient care.
• Follow through on patient requests for timely resolution.
• Identify and implement process improvements with the team.
• Document SOPs to support consistency across the team.
• Make outbound calls to offices and patients to support care.
• Manage inquiries by phone, email, fax, and mail with timely follow-up.
• Perform additional administrative duties and projects as assigned.

Skills

Bilingual (English/Spanish)

Phone & email communication

HIPAA knowledge

EHR software proficiency

Organizational skills

Remote work competence

Tools

Gmail

Google Workspace

Microsoft Office

EHR system

Job description

Fort Health is seeking a compassionate Bilingual Care Support Coordinator to join our remote Operations Team. You will be the first point of contact for patients and families, delivering friendly, accurate support and coordinating appointments in a fast-paced virtual healthcare environment.

The ideal candidate communicates fluently in English and Spanish, has 2+ years in a provider office, and is proficient with Gmail/Google Workspace, EHRs, and Microsoft Office.