Spanish-Speaking Contact Center Leader

Ashfield Healthcare, LLC; Yardley (WA); Hybrid; USD 46,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits

Employee discounts

Recognition programs

Great Place to Work

Job summary

Inizio Engage is seeking a Call Center Supervisor to lead all aspects of the program's call floor operations in the United States. You will manage staff, coach performance, and ensure service levels meet client goals while maintaining regulatory compliance and fiscal accountability.

You will partner with Business Development and other units to optimize workflows, pricing, and stakeholder communications. A strong candidate will have Spanish fluency, budget experience, and a track record of

Qualifications

• Must be fluent in Spanish.
• Bachelor’s Degree in Health Science, Telecommunications, Marketing or related field or equivalent work related experience.
• Demonstrated analytical skills and sound decision making abilities.
• Experience in roles requiring contracting and budget management, fiscal accountability and increased responsibilities managing direct report employees and operational execution of client contracts to exceed projected goals.
• Strong coaching and people development skills.

Responsibilities

• Lead call center program strategy and execution end-to-end.
• Manage staffing, training plans, and performance metrics.
• Collaborate with Business Development to identify revenue opportunities.
• Communicate with senior client contacts on performance and initiatives.
• Oversee profitability and invoicing, and ensure contract obligations.

Skills

Fluent Spanish

Analytical skills

Budget management

People development

Client relationship building

Education

Bachelor’s degree or equivalent

Job description

Inizio Engage is seeking a Call Center Supervisor to lead all aspects of the program's call floor operations in the United States. You will manage staff, coach performance, and ensure service levels meet client goals while maintaining regulatory compliance and fiscal accountability.

You will partner with Business Development and other units to optimize workflows, pricing, and stakeholder communications. A strong candidate will have Spanish fluency, budget experience, and a track record of