Bilingual Call Center Representative (Medical) - Remote California

RemoteFetch; California; Remote; USD 50,000 - 52,000; Full time

Job summary

Gainwell Technologies is recruiting bilingual Call Center Representatives to support members in California from a remote, full-time capacity. You will handle healthcare benefits inquiries in English and Spanish, document interactions, and provide top-notch customer service.

Qualified candidates reside in California, have at least one year of call center experience, and possess strong communication and problem-solving abilities. Comprehensive training and ongoing coaching are provided.

Qualifications

• Must reside in California.
• Fluent in English and Spanish.
• At least one year of experience in a call center or contact center.
• Strong communication, listening, and problem-solving skills.
• Comfortable navigating multiple computer systems while assisting customers by phone.

Responsibilities

• Assist members by phone with questions about healthcare benefits, eligibility, and available services.
• Deliver friendly, professional customer service in both English and Spanish.
• Research member questions, resolve concerns, and help members understand their next steps.
• Accurately document customer interactions and resolutions in our systems.
• Work with teammates and leadership to provide a positive customer experience.

Skills

Bilingual English/Spanish

Call center experience

Communication skills

Problem-solving

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell Technologies is hiring Bilingual Call Center Representatives throughout California to join our growing customer service team.

If you are fluent in English and Spanish, have call center experience, and enjoy helping people, we want to hear from you.

This is a 100% remote, full-time position. Candidates must reside in California.

You'll receive comprehensive training and ongoing support while assisting members with questions about their healthcare benefits, eligibility, and available services.

Your role in our mission

• Assist members by phone with questions about healthcare benefits, eligibility, and available services.
• Deliver friendly, professional customer service in both English and Spanish.
• Research member questions, resolve concerns, and help members understand their next steps.
• Accurately document customer interactions and resolutions in our systems.
• Work with teammates and leadership to provide a positive customer experience.

What we're looking for

• Must currently reside in California.
• Fluent in English and Spanish and comfortable assisting customers professionally in both languages.
• At least one year of experience working in a call center or contact center environment assisting customers by phone.
• Strong communication, listening, and problem-solving skills.
• Comfortable navigating multiple computer systems while assisting customers by phone.

What you should expect in this role

• $25 per hour
• 100% remote within California
• Full-time position
• Comprehensive training and ongoing coaching
• Candidates selected to move forward will be required to complete a pre-employment assessment as part of the selection process.
• Opportunities to learn, grow, and develop your career while helping members access important healthcare information and services.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.

The pay range for this position is $50,000 - $52,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits."