Call Center Representative (Healthcare) - Remote California

Gainwell Technologies LLC; Columbus (OH); Remoto; USD 45.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive training

Ongoing coaching

Health benefits

401(k) employer match

Educational assistance

Remote work within California

Descrizione del lavoro

Gainwell Technologies LLC is hiring Call Center Representatives (Healthcare) to join our growing customer service team. This is a 100% remote, full-time position based in California, with comprehensive training and ongoing support as you help members understand their healthcare benefits and services.

You will handle high-volume calls, document interactions accurately, and collaborate with teammates and leadership to ensure a positive member experience.

Competenze

• At least two years of experience working in a call center or contact center.
• At least one year of healthcare industry experience preferred.
• Strong communication, listening, customer service, and problem-solving skills.
• Ability to manage a high volume of customer interactions with professionalism and accuracy.
• Comfortable navigating multiple computer systems while assisting customers by phone.

Mansioni

• Assist members by phone with questions about healthcare benefits, eligibility, and available services.
• Deliver friendly, professional, and accurate customer service in a high-volume call center.
• Document customer interactions and resolutions in our systems.
• Navigate multiple systems and resources while assisting members by phone.
• Work with teammates and leadership to provide a positive and consistent customer experience.

Conoscenze

Call center experience

Healthcare industry experience

Customer service

Communication skills

Descrizione del lavoro

Great companies need great teams to propel their operations. Gainwell Technologies is hiring Call Center Representatives (Healthcare) throughout California to join our growing customer service team.

If you have call center experience, at least one year of healthcare industry experience, and enjoy helping people navigate questions and find solutions, we want to hear from you.

This is a 100% remote, full-time position. You'll receive comprehensive training and ongoing support while assisting members with questions about their healthcare benefits, eligibility, and available services.

Responsibilities

• Assist members by phone with questions about healthcare benefits, eligibility, and available services.
• Deliver friendly, professional, and accurate customer service in a high-volume call center environment.
• Research member questions, resolve concerns, and help members understand their next steps.
• Accurately document customer interactions, questions, and resolutions in our systems.
• Navigate multiple systems and resources while assisting members by phone.
• Work with teammates and leadership to provide a positive and consistent customer experience.

Qualifications

• At least two years of experience working in a call center or contact center environment where you regularly assisted customers by phone.
• At least one year of professional experience working in the healthcare industry preferred.
• Strong communication, listening, customer service, and problem-solving skills.
• Ability to manage a high volume of customer interactions while maintaining professionalism and accuracy.
• Comfortable navigating multiple computer systems while assisting customers by phone.

Benefits and Compensation

• 23 per hour
• ~100% remote within California
• ~ Full-time position
• ~ Comprehensive training and ongoing coaching
• ~ Opportunities to learn, grow, and develop your career while helping members access important healthcare information and services.

*We will accept applications on an ongoing basis.

#The pay range for this position is $45,000 - $50,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.