Bilingual Call Center Associate - Remote (EN/ES)

RemoteFetch; California (MO); Remote; USD 50,000 - 52,000; Full time

Job summary

Gainwell Technologies is recruiting bilingual Call Center Representatives to support members in California from a remote, full-time capacity. You will handle healthcare benefits inquiries in English and Spanish, document interactions, and provide top-notch customer service.

Qualified candidates reside in California, have at least one year of call center experience, and possess strong communication and problem-solving abilities. Comprehensive training and ongoing coaching are provided.

Qualifications

• Must reside in California.
• Fluent in English and Spanish.
• At least one year of experience in a call center or contact center.
• Strong communication, listening, and problem-solving skills.
• Comfortable navigating multiple computer systems while assisting customers by phone.

Responsibilities

• Assist members by phone with questions about healthcare benefits, eligibility, and available services.
• Deliver friendly, professional customer service in both English and Spanish.
• Research member questions, resolve concerns, and help members understand their next steps.
• Accurately document customer interactions and resolutions in our systems.
• Work with teammates and leadership to provide a positive customer experience.

Skills

Bilingual English/Spanish

Call center experience

Communication skills

Problem-solving

Job description

Gainwell Technologies is recruiting bilingual Call Center Representatives to support members in California from a remote, full-time capacity. You will handle healthcare benefits inquiries in English and Spanish, document interactions, and provide top-notch customer service.

Qualified candidates reside in California, have at least one year of call center experience, and possess strong communication and problem-solving abilities. Comprehensive training and ongoing coaching are provided.