Bilingual Call Center Representative (Medical) - Remote US

Gainwell Technologies; Texas; Remote; USD 29,000 - 42,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies is hiring bilingual Call Center Representatives for a 100% remote, full-time role within the United States. You will assist members with questions about healthcare benefits, eligibility, and services, delivering friendly service in English and Spanish, and documenting interactions in our systems.

The role requires at least one year of call center experience, strong communication, and the ability to work remotely with comprehensive training and ongoing coaching.

Qualifications

• Fluent in English and Spanish.
• At least one year of call center experience.
• Strong communication and problem-solving skills.
• Ability to work 100% remote.

Responsibilities

• Assist members by phone with questions about healthcare benefits, eligibility, and services.
• Deliver friendly, professional customer service in English and Spanish.
• Research member questions, resolve concerns, and help members understand their next steps.
• Accurately document customer interactions and resolutions in our systems.

Skills

Bilingual English Spanish

Call center experience

Strong communication

Problem solving

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell Technologies is hiring Bilingual Call Center Representatives throughout the United States to join our growing customer service team. If you are fluent in English and Spanish, have call center experience, and enjoy helping people, we want to hear from you. This is a 100% remote, full-time position within the United States. You'll receive comprehensive training and ongoing support while assisting members with questions about their healthcare benefits, eligibility, and available services.

Your role in our mission

• Assist members by phone with questions about healthcare benefits, eligibility, and available services.
• Deliver friendly, professional customer service in both English and Spanish.
• Research member questions, resolve concerns, and help members understand their next steps.
• Accurately document customer interactions and resolutions in our systems.
• Work with teammates and leadership to provide a positive customer experience.

What we're looking for

• Fluent in English and Spanish and comfortable assisting customers professionally in both languages.
• At least one year of experience working in a call center or contact center environment assisting customers by phone.
• Strong communication, listening, and problem-solving skills.
• Comfortable navigating multiple computer systems while assisting customers by phone.
• Ability to work effectively in a 100% remote work environment.

What you should expect in this role

• 100% remote within the United States
• Full-time position
• Comprehensive training and ongoing coaching
• Candidates selected to move forward will be required to complete a pre-employment assessment as part of the selection process.
• Opportunities to learn, grow, and develop your career while helping members access important healthcare information and services.

The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits."