Remote Bilingual Behavioral Health Case Manager

CVS Health; West Virginia; Hybrid; USD 78,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health is hiring a Bilingual Behavioral Health Case Manager (Licensed) to deliver telephonic care management for Medicare members from a fully remote setup in the United States. This role focuses on behavioral health advocacy, community resource coordination, and care planning to improve member well-being.

You will coordinate across providers and teams, perform comprehensive assessments, and document interactions in clinical systems.

Qualifications

• Active, unrestricted behavioral health license in your state (LCSW, LPC, LMFT, LPCC, LISW, LSW, or equivalent).
• Master's Degree in Social Work or Counseling.
• 3+ years of direct clinical behavioral health experience.
• Experience with crisis intervention and motivational interviewing.
• Bilingual in Spanish and English; read, write, and speak fluently.
• Strong assessment, care planning, and member engagement skills.
• Ability to work independently in a telephonic, computer-based environment.
• High-speed residential internet (minimum 25 Mbps download / 3 Mbps upload).

Responsibilities

• Provide telephonic case management for Medicare members with behavioral health needs.
• Complete comprehensive assessments and develop individualized care plans.
• Utilize Motivational Interviewing techniques to engage members and support positive health outcomes.
• Coordinate care with providers, health plan partners, and community-based resources.
• Assist members in accessing behavioral health, social, and community support services.
• Provide behavioral health consultation and collaboration across internal teams.
• Participate in clinical treatment rounds and interdisciplinary care discussions.
• Contribute innovative ideas to support program development and continuous improvement.
• Maintain accurate documentation within clinical systems.

Skills

Bilingual Spanish/English

Clinical assessment

Motivational interviewing

Crisis intervention

Independent work

Telehealth/remote work

Education

MSW or Counseling Master’s

Tools

EMR systems

Telehealth platforms

Job description

CVS Health is hiring a Bilingual Behavioral Health Case Manager (Licensed) to deliver telephonic care management for Medicare members from a fully remote setup in the United States. This role focuses on behavioral health advocacy, community resource coordination, and care planning to improve member well-being.

You will coordinate across providers and teams, perform comprehensive assessments, and document interactions in clinical systems.