Remote Bilingual Admin III (Spanish/English)

Maximus; Northern (KY); Hybrid; USD 52,000 - 62,000; Full time

Job summary

Maximus seeks a Bilingual Admin III Correspondence Agent (Spanish/English) to respond to Federal Student Loan inquiries in writing, with potential inbound calls during high volume. The role supports multiple departments with administrative tasks, data entry, and reporting from a home office.

The position requires at least two years in student loan customer service, US residency, and strong grammar and typing skills.

Qualifications

• At least 2 years of student loan customer service or call center experience.
• Must reside in the U.S. and be a U.S. citizen.
• Ability to type a minimum of 23 WPM.
• Must be able to pass a criminal background check.
• Must be able to work high call-volume days.

Responsibilities

• Provide knowledgeable written responses to Federal Student Loan inquiries.
• Answer inbound calls regarding FSA Loan Servicing when needed.
• Perform data entry from source documents into core system.
• Prepare and verify data for computer entry and reporting.
• Support project and operations management with administrative tasks.

Skills

Bilingual English/Spanish

Interpersonal skills

Typing 23 WPM

Written communication

Customer service

Independent work

Education

High School diploma or equivalent

Tools

Excel

Job description

Maximus seeks a Bilingual Admin III Correspondence Agent (Spanish/English) to respond to Federal Student Loan inquiries in writing, with potential inbound calls during high volume. The role supports multiple departments with administrative tasks, data entry, and reporting from a home office.

The position requires at least two years in student loan customer service, US residency, and strong grammar and typing skills.