Remote Bilingual Spanish Lead Contact Center Admin

Maximus; United States; Remote; USD 31,064 - 37,884; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

Maximus is hiring a Bilingual Spanish Lead Contact Center Administrator to support the New York State of Health team. This remote position is ideal for New York residents and requires fluency in both English and Spanish. Responsibilities include documentation review, quality assurance support, and assisting new hires.

The ideal candidate should have over 4 years of experience, with at least a year in a lead administrator role for NYSOH. The company offers competitive compensation along with a variety of employee benefits.

Qualifications

• Must have 4+ years of experience.
• 1 year of New York State of Health (NYSOH) Lead Administrator experience required.
• Must currently reside in the Continental US.

Responsibilities

• Review and update work instructions and documentation.
• Assist with quality initiatives and special tasks as needed.
• Provide suggestion reminders for team huddles/chats.

Skills

Fluent in English and Spanish

Experience with quality assurance

Strong documentation skills

Communication skills

Education

High School Diploma or equivalent

Job description

Maximus is hiring a Bilingual Spanish Lead Contact Center Administrator to support the New York State of Health team. This remote position is ideal for New York residents and requires fluency in both English and Spanish. Responsibilities include documentation review, quality assurance support, and assisting new hires.

The ideal candidate should have over 4 years of experience, with at least a year in a lead administrator role for NYSOH. The company offers competitive compensation along with a variety of employee benefits.