Remote Bilingual Account Management Advisor

Elevation Connect; Atlanta (GA); Remote; USD 17,000 - 22,000; Full time

Job summary

Elevation Connect is seeking a bilingual Account Management Advisor to deliver exceptional customer service remotely. You will handle inbound calls, emails, and troubleshooting devices, while maintaining thorough account records and knowledge of products and processes.

The role focuses on account management, device replacements, line changes, and renewals, requiring a High School Diploma or GED, strong communication, detail orientation, and prior help desk or call center experience.

Qualifications

• High School Diploma or GED required; Some college preferred.
• Excellent communication skills (verbal and written).
• Customer-focused and results-oriented.
• Strong attention to detail and time management.
• Experience in help desk or call center preferred.

Responsibilities

• Answer inbound calls and emails, troubleshoot device issues.
• Provide account management and customer service while assisting with replacing devices, adding/removing, and renewing lines of service.
• Maintain expert knowledge of all products, services, reference documents, and processes at a department and client-specific level.
• Maintain accurate, thorough records of incoming and outgoing customer communications.
• Escalate calls to appropriate parties as needed to complete a case.

Skills

Customer service

Account management

Troubleshooting

Verbal & written communication

Time management

Education

High School Diploma or GED

Job description

Elevation Connect is seeking a bilingual Account Management Advisor to deliver exceptional customer service remotely. You will handle inbound calls, emails, and troubleshooting devices, while maintaining thorough account records and knowledge of products and processes.

The role focuses on account management, device replacements, line changes, and renewals, requiring a High School Diploma or GED, strong communication, detail orientation, and prior help desk or call center experience.