Remote Benefits Support Specialist

Conduent; United States; Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Retirement plan

Paid holidays

PTO

Job summary

Conduent is seeking a Benefits Support Specialist to provide professional support to participants with questions about their benefits and plan provisions. This fully remote role handles inbound calls, with some outbound calls, guiding participants through forms and processes.

Training is comprehensive and virtual; scheduled hours are 8:00 AM–10:00 PM, full-time remote work, with a focus on accuracy, confidentiality, and client-specific guidance.

Qualifications

• Strong verbal and written communication skills.
• Excellent listening and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to explain information clearly and professionally.
• Ability to understand participant questions and provide appropriate guidance.

Responsibilities

• Respond to participant inquiries through inbound telephone calls and occasional outbound calls.
• Complete transactions related to participant inquiries with limited supervision.
• Research participant questions and provide accurate information while following established procedures.
• Explain appropriate participant forms and provide guidance on how to complete them.
• Complete callbacks in a timely manner and elevate issues as appropriate.
• Document participant interactions by creating detailed and accurate notes in the case management system.
• Meet established timeliness and accuracy standards.
• Follow applicable call center metrics, procedures, and guidelines.
• Adapt to client-specific processes and requirements when supporting participants.
• Maintain confidentiality and protect sensitive participant and client information.
• Follow all applicable company, client, privacy, and security policies and standards.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Listening skills

Interpersonal skills

Attention to detail

Explain information clearly

Understand questions

Basic computer skills

Time management

Remote work discipline

Job description

Conduent is seeking a Benefits Support Specialist to provide professional support to participants with questions about their benefits and plan provisions. This fully remote role handles inbound calls, with some outbound calls, guiding participants through forms and processes.

Training is comprehensive and virtual; scheduled hours are 8:00 AM–10:00 PM, full-time remote work, with a focus on accuracy, confidentiality, and client-specific guidance.