Remote Benefits Navigator & Case Builder

NEW NEP - Premier Worksite Solutions; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Life Insurance

Disability Insurance

Health benefits

401(k) match

Voluntary benefits

Generous PTO

Job summary

Hilb Group is seeking an Employee Navigator Case Builder for a fully remote role in the United States. You will troubleshoot enrollment questions, support user access, and manage data reviews while collaborating with Account Managers and Leadership.

The ideal candidate has 2+ years in benefits administration or customer service, familiarity with Employee Navigator, and strong communication skills with a client-first mindset. Training and cross-team collaboration are emphasized.

Qualifications

• Minimum high school degree.
• 2+ years of customer service, benefits administration, or employee benefits experience preferred.
• Experience with Employee Navigator strongly preferred.
• Experience with benefits administration platforms, HRIS systems, or enrollment technology a plus.

Responsibilities

• Troubleshoot platform-related issues, including: Employee enrollment questions.
• Benefit corrections and updates
• User access and navigation support
• System configuration questions
• Data review and cleanup requests
• Renew clients within Employee Navigator
• Build new accounts
• Respond to support requests in a timely, professional, and solutions-oriented manner
• Escalate technical or carrier-related issues to the appropriate internal teams when necessary
• Maintain accurate documentation of support activity and case updates
• Assist with benefit platform configuration tasks, including: Plan setup Eligibility configuration Employee class structures Basic system testing and review Data validation and quality checks
• Partner closely with Account Managers, Builders, and Operational Leadership to ensure accurate and timely delivery
• Participate in quality control and process improvement initiatives
• Work collaboratively across Service, Build, Carrier Connections, and Account Management teams
• Adapt to shifting priorities and operational needs throughout the year
• Contribute to maintaining scalable, process-driven operational standards
• Work across teams to ensure seamless client experience

Skills

Customer service

Attention to detail

Communication

Team collaboration

Multitasking

Independent worker

Education

High school diploma

Tools

Microsoft Office

HRIS systems

Enrollment technology

Employee Navigator

Job description

Hilb Group is seeking an Employee Navigator Case Builder for a fully remote role in the United States. You will troubleshoot enrollment questions, support user access, and manage data reviews while collaborating with Account Managers and Leadership.

The ideal candidate has 2+ years in benefits administration or customer service, familiarity with Employee Navigator, and strong communication skills with a client-first mindset. Training and cross-team collaboration are emphasized.