Remote Benefits & Leave Coordinator

K&L Gates; Austin (TX); On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

Medical/Prescription Coverage

Dental Insurance

Vision Insurance

401(k) Plan + Profit Sharing

Paid Time Off

Job summary

K&L Gates is seeking a Benefits Coordinator in Austin, TX to act as the frontline resource for benefits and leave questions. You will manage inquiries, document case notes, and coordinate with HR partners, payroll, and external vendors to ensure accurate, timely benefits support for employees.

Role emphasizes empathy, clear communication, and meticulous data management, with involvement in Open Enrollment and compliance processes.

Qualifications

• Benefits and leave administration experience.
• Strong written and verbal communication skills.
• Customer service and empathy in sensitive situations.
• Ability to research questions and escalate when needed.
• Detail-oriented with confidentiality.
• Experience with HRIS and Excel.
• Willingness to learn and adopt new technology.

Responsibilities

• Serve as a primary front-line resource for day-to-day benefits and leave questions.
• Use the HR case management system to manage assigned inquiries and maintain audit trails.
• Research and resolve routine to moderately complex questions within plans and policies.
• Help employees navigate benefit programs and leave processes.
• Coordinate day-to-day employee leave administration and maintain trackers and case notes.
• Support Open Enrollment and other high-volume periods.

Skills

Benefits administration

Leave administration

HR operations

Communication

Confidentiality

Attention to detail

Multi-tasking

Education

Bachelor’s degree in HR or related field

Tools

HRIS

PeopleSoft

Excel

Job description

K&L Gates is seeking a Benefits Coordinator in Austin, TX to act as the frontline resource for benefits and leave questions. You will manage inquiries, document case notes, and coordinate with HR partners, payroll, and external vendors to ensure accurate, timely benefits support for employees.

Role emphasizes empathy, clear communication, and meticulous data management, with involvement in Open Enrollment and compliance processes.