Benefits & Leave Specialist — Hybrid/Remote

K&L Gates; Charlotte (NC); On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

Medical/Prescription Coverage

401(k) Retirement Plan and Profit Shar

Paid Time Off (20 days/year)

Job summary

K&L Gates is seeking a Benefits Coordinator to join the HR Operations Team in managing day-to-day benefits and leave administration for partners and staff. You will handle inquiries, document cases, and coordinate with Payroll, HRIS, and external vendors to ensure accurate records and compliant processes.

The role emphasizes empathetic service, data accuracy, and process improvement, supporting Open Enrollment and ongoing benefits administration for domestic and international programs.

Qualifications

• Benefits administration, leave administration, HR operations, or comparable employee service experience.
• Strong written and verbal communication skills, including the ability to explain benefits and leave process information clearly.
• Demonstrated customer and service orientation, with the ability to respond professionally in sensitive situations.
• Sound judgment and the ability to research questions, follow guidance, and escalate appropriately.
• Strong attention to detail and commitment to accurate data and case notes.

Responsibilities

• Serve as a front-line resource for benefits and leave questions via established channels.
• Use HR case management systems to process inquiries and maintain audit trails.
• Research and resolve routine to moderately complex questions within plans and policies.
• Coordinate leave administration and ensure proper documentation and compliance.
• Escalate complex issues to subject-matter experts when needed.
• Maintain ownership of matters through resolution and coordinate with internal and external stakeholders.

Skills

Benefits administration

Leave administration

HR operations

Customer service orientation

Communication skills

Confidentiality

Attention to detail

Multi-priority management

HRIS experience

Education

Bachelor's degree in Human Resources, Business Administration, or related field

Tools

HRIS systems (PeopleSoft)

Microsoft Office (Excel)

Job description

K&L Gates is seeking a Benefits Coordinator to join the HR Operations Team in managing day-to-day benefits and leave administration for partners and staff. You will handle inquiries, document cases, and coordinate with Payroll, HRIS, and external vendors to ensure accurate records and compliant processes.

The role emphasizes empathetic service, data accuracy, and process improvement, supporting Open Enrollment and ongoing benefits administration for domestic and international programs.