Benefits Operations Specialist

K&L GATES; Austin (TX); On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

Medical/Prescription Drug Coverage

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Parental Leave

Employee Assistance Program

Job summary

K&L Gates is seeking a Benefits Coordinator to join the HR Operations Team across multiple offices, including Austin, TX and Boston, MA. The role focuses on day-to-day benefits and leave administration, case management, and Open Enrollment support.

You will resolve inquiries, maintain case documentation, coordinate with vendors, and help improve processes while ensuring confidentiality and compliance in a fast-paced legal environment.

Qualifications

• Benefits administration, leave administration, HR operations, or comparable employee service experience.
• Strong written and verbal communication, explaining benefits clearly in employee-friendly language.
• Demonstrated customer/service orientation with professional, empathetic responses in sensitive situations.
• Sound judgment to research questions, follow guidance, elevate when needed, and protect confidentiality.
• Experience with HRIS, benefits platforms, or HR case-management systems.

Responsibilities

• Serve as front-line resource for day-to-day benefits and leave questions.
• Use intake/case-management system to manage assigned inquiries and maintain documentation.
• Research and resolve routine to moderately complex questions within policies and procedures.
• Help employees navigate benefit programs, leave processes, and vendor resources.
• Coordinate routine leave communications with HR partners, Payroll, HRIS, and managers.
• Open and maintain leave cases, collect documentation, track dates and status, and audit records.
• Provide employees with standard information about leave processes and required steps.
• Coordinate communications with internal and external contacts while maintaining confidentiality.
• Support benefits/invoices processing and data accuracy in HRIS and related systems.
• Assist with Open Enrollment and other high-volume periods.

Skills

Benefits administration

Leave administration

HR operations

HRIS

Microsoft Excel

Tools

Dovetail HR Case Management

HRIS

Job description

K&L Gates is seeking a Benefits Coordinator to join the HR Operations Team across multiple offices, including Austin, TX and Boston, MA. The role focuses on day-to-day benefits and leave administration, case management, and Open Enrollment support.

You will resolve inquiries, maintain case documentation, coordinate with vendors, and help improve processes while ensuring confidentiality and compliance in a fast-paced legal environment.