Remote Benefits Administrator — Client Enrollment & Support

USI Insurance Services; United States; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Wellness program

Scholarships for associates' children

Financial help in times of need

Paid time off

Paid holidays

Job summary

USI Insurance Services is hiring for a Benefits Administrator to support multiple client accounts using benefits administration software. The role allows remote work across the United States and emphasizes high-quality client service, system customization, and data accuracy.

Responsibilities include managing eligibility, enrollment, billing, COBRA, and other changes, acting as a liaison with carriers, and participating in client meetings.

Qualifications

• 1-3 years of customer service experience related to employee benefits.
• High School Graduate required. College degree preferred.
• Advanced understanding of employee benefits administration systems. Employee Navigator benefit administration or comparable preferred.
• Comfortable with internet-based programs and Microsoft Office products.
• Strong communication skills.
• Detail oriented and able to prioritize.
• Ability to carry out complex tasks with many concrete and abstract variables.
• Able to work in a fast-paced, team environment with minimal instruction.
• Able to define problems and generate potential solutions.

Responsibilities

• Provide best-in-class service to manage and retain clients and drive growth.
• Identify appropriate benefits administration system specific to each client’s needs. Build and manage system for assigned book of clients.
• Serve as primary contact for the benefits administration system and applicable workflows. Includes accurate and timely eligibility, enrollment, EOI, billing, COBRA, and other benefit changes.
• Provide insurance and benefits administration technical expertise to clients and internal account management and sales team.
• Assist with carrier and vendor related issues. Act as the liaison between carriers and vendors.
• Manage carrier sites on behalf of clients as needed.
• Participate in client meetings regarding benefits administration system and processes.
• With guidance, communicate strategy/value on the benefits administration system and processes.
• Assist in developing employee communications. Includes enrollment procedures, benefit changes, and system clarifications.
• Provide resolution support and oversight for employee issues.
• Participate in peer review process as both a participant and reviewer of standard and complex deliverables.
• Follow department procedures to ensure a consistent employee and client experience.
• Work collaboratively with team members to support all clients as needed.
• Set up and maintain data integration files when automation is not available. Enter data timely and accurately per carrier/vendor instructions.
• Keep current on benefits administration technology and trends.

Skills

Customer service experience

Communication skills

Detail oriented

Team collaboration

Problem solving

Education

High School Diploma

College degree preferred

Tools

Employee Navigator

Microsoft Office

Job description

USI Insurance Services is hiring for a Benefits Administrator to support multiple client accounts using benefits administration software. The role allows remote work across the United States and emphasizes high-quality client service, system customization, and data accuracy.

Responsibilities include managing eligibility, enrollment, billing, COBRA, and other changes, acting as a liaison with carriers, and participating in client meetings.