Benefits Administrator I

USI Insurance Services; Schaumburg (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Flexible spending accounts

Paid time off

Paid family leave

Paid holidays

Job summary

USI Insurance Services in Schaumburg, Illinois, is seeking an Administrative Support role to assist team leaders and ensure smooth operations related to new business, renewals, and broker communications. Candidates should have a high school diploma or GED, preferably with 1 year of experience in employee benefits.

The position offers a supportive environment and competitive benefits, including health, dental, 401(k), and paid time off. Familiarity with Microsoft Excel and eagerness to learn are also important.

Qualifications

• 1 year of employee benefits experience preferred.
• High School Diploma or GED required.
• Familiarity with benefit plans is a plus.
• Working knowledge of Microsoft Office Excel.

Responsibilities

• Provide day-to-day customer service to carriers and brokers.
• Assist with claims and billing issues.
• Prepare group information for large group RFPs.
• Coordinate with team members to meet service standards.

Skills

Employee benefits experience

Microsoft Office Excel

Customer service skills

Organizational skills

Education

High School Diploma or GED

Bachelor’s degree

Job description

General Description

Provide administrative support to Team Leaders and service team. Ensure new business, renewals, and broker of record letters meet the requirements of the writing carrier. Act as a liaison between the insurance carrier and internal staff.

Responsibilities

• Provide day-to-day customer service. Respond to carriers, internal staff, and/or broker questions. Assist with claims and billing problems.
• Review, compile, and prepare group information for large group RFP’s.
• Follow up with carriers on requests for quotes.
• Provide internal staff with follow-up communication and approvals for Brokers on plan changes and open enrollment issues.
• Prepare and amend large group spreadsheets as assigned.
• Work with insurance carriers to process and follow-up on various items. Includes enrollment, proposals, broker matters, new business, and product information.
• Help maintain BOR letters. Includes following up with Broker and/or carrier and assisting with plan design and rate information.
• Provide renewals to appropriate brokers.
• Update client database on an ongoing basis. Create and maintain case files of critical client information based on implemented workflows.
• Coordinate with team members to ensure service and turn‑around times meet Emerson Rogers standards.
• Develop and maintain strong working relationships with carriers and internal staff.

Knowledge, Skills and Abilities

• Entry level position. 1 year of employee benefits experience preferred.
• High School Diploma or GED degree required. Bachelor’s degree a plus.
• Familiar with benefit plans a plus. Eager to learn new concepts and further professional development.
• Working knowledge of Microsoft Office Excel. Includes experience with data entry, formatting, and formulas.

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time .