Remote Benefits Administrator - Client Success

USI Insurance Services; Northern (KY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Wellness program

College scholarships for associates’儿童

Financial help in times of need

Summit Awards program

Job summary

USI Insurance Services is seeking a Benefits Administration Specialist to support multiple client accounts using benefits software. Role can be worked remotely anywhere in the US and requires strong customer service in employee benefits.

You will identify the right benefits system, manage client workflows, and liaise with carriers. The position emphasizes teamwork, data accuracy, and ongoing learning in benefits administration technology.

Qualifications

• 1-3 years of customer service experience related to employee benefits.
• High School Graduate required.
• Advanced understanding of employee benefits administration systems. Employee Navigator benefit administration or comparable preferred.
• Comfortable with internet‑based programs and Microsoft Office products.
• Detail oriented and able to prioritize.
• Able to carry out complex tasks with many concrete and abstract variables.
• Able to work in a fast‑paced, team environment with minimal instruction.
• Able to define problems and generate potential solutions.

Responsibilities

• Provide best-in‑class service to manage and retain clients and drive growth.
• Identify appropriate benefits administration system specific to each client’s needs. Build and manage system for assigned book of clients.
• Serve as primary contact for the benefits administration system and applicable workflows. Includes accurate and timely eligibility, enrollment, EOI, billing, COBRA, and other benefit changes.
• Provide insurance and benefits administration technical expertise to clients and internal account management and sales team.
• Assist with carrier and vendor related issues. Act as the liaison between carriers and vendors.
• Manage carrier sites on behalf of clients as needed.
• Participate in client meetings regarding benefits administration system and processes.
• With guidance, communicate strategy/value on the benefits administration system and processes.
• Assist in developing employee communications. Includes enrollment procedures, benefit changes, and system clarifications.
• Provide resolution support and oversight for employee issues.
• Participate in peer review process as both a participant and reviewer of standard and complex deliverables.
• Follow department procedures to ensure a consistent employee and client experience.
• Work collaboratively with team members to support all clients as needed.
• Set up and maintain data integration files when automation is not available. Enter data timely and accurately per carrier/vendor instructions.
• Keep current on benefits administration technology and trends.

Skills

Customer service experience

Detail oriented

Microsoft Office

Internet-based programs

Education

High School Diploma

College degree preferred

Tools

Employee Navigator

Job description

USI Insurance Services is seeking a Benefits Administration Specialist to support multiple client accounts using benefits software. Role can be worked remotely anywhere in the US and requires strong customer service in employee benefits.

You will identify the right benefits system, manage client workflows, and liaise with carriers. The position emphasizes teamwork, data accuracy, and ongoing learning in benefits administration technology.