Remote Benefits Account Manager & Member Advocate

The Jonus Group; Chattanooga (TN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Fully Remote Flexibility

Competitive Compensation

Company-paid Life Insurance

Company-Paid Disability

401(k) with Company Match

Job summary

The Jonus Group is seeking an Employee Benefits Account Manager, Member Advocate. This remote-friendly role supports employer groups and their employees with benefits navigation, claims help, and relationship management.

Must reside in TN, AL, AR, LA, MS, or OK and enjoy high-touch service in a growing benefits consulting context. You will advocate for employees, manage eligibility and enrollment, coordinate with carriers, and collaborate with HR teams to deliver exceptional service across

Qualifications

• 1+ years of Employee Benefits, Group Health, Carrier, Brokerage, or Benefits Administration experience.
• Active Life & Health License.
• Knowledge of medical, dental, vision, life, disability, and voluntary benefits.
• Excellent communication and relationship-building skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite.
• Experience with Applied Epic, CRM platforms, or benefits administration systems is a plus.

Responsibilities

• Serve as the primary point of contact for assigned employer groups and their employees.
• Assist with benefit questions, enrollment changes, life events, and eligibility updates.
• Support employees with claims, coverage, and carrier-related issues across medical, dental, vision, life, disability, and voluntary benefits.
• Advocate on behalf of employees to resolve service and claims concerns.
• Build strong relationships with HR teams and employees through proactive communication.
• Manage ongoing eligibility updates, new hires, terminations, dependent changes, and qualifying life events.
• Coordinate changes with carriers and benefits administration platforms.
• Resolve enrollment discrepancies and administrative issues.
• Support ID card requests and employee access-to-care concerns.
• Maintain accurate records and service documentation.
• Partner closely with Account Managers, Producers, Client Success teams, and carrier partners.
• Participate in client meetings and support ongoing service initiatives.
• Identify recurring trends and recommend improvements to enhance the client experience.

Tools

Applied Epic

CRM platforms

Job description

The Jonus Group is seeking an Employee Benefits Account Manager, Member Advocate. This remote-friendly role supports employer groups and their employees with benefits navigation, claims help, and relationship management.

Must reside in TN, AL, AR, LA, MS, or OK and enjoy high-touch service in a growing benefits consulting context. You will advocate for employees, manage eligibility and enrollment, coordinate with carriers, and collaborate with HR teams to deliver exceptional service across